Security Officer, Full Time

Gwynedd Mercy University•Lower Gwynedd Township, PA

About The Position

The Security Officer provides protection for the safety and security of university personnel, students, visitors, and Gwynedd Mercy University assets. The officer represents the university by offering directions and information, and recognizes service as central to the mission of the Public Safety/Security Department. The position requires a valid driver’s license. The officer performs security duties at fixed posts and while patrolling university buildings and grounds. Duties include checking identification and access authorization, providing security escorts, assisting with parking issues, securing facilities, responding to service and emergency calls, maintaining patrol logs and incident reports, supporting loss prevention, and reporting safety or security concerns. The officer is expected to communicate respectfully and professionally, protect confidentiality, and follow university and department policies and procedures. The work regularly involves standing and walking, frequently requires lifting or moving up to 40 pounds, and may require running between buildings in emergencies. The employee is frequently exposed to outside weather conditions; noise levels are usually moderate.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with individuals and small groups.
Ability to perform basic arithmetic, including computing rates, ratios, and percentages.
Ability to deal effectively and professionally with others in keeping with the department’s and university’s mission and values.
Ability to follow written, oral, or diagrammed instructions, address problems involving concrete variables in standardized situations, and respond effectively to emergencies.
Ability to regularly stand and walk, frequently lift or move up to 40 pounds, and run between buildings in emergency situations.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide a safe and secure environment from a fixed post or while patrolling university buildings and grounds; identify unauthorized persons, security violations, and safety hazards, and report and document problems and emergencies.
Verify that people on campus are authorized to be there, check ID badges, ensure access to appropriate buildings, and confirm visitors comply with visiting regulations and schedules.
Provide security escorts throughout university buildings and parking lots in a service-oriented and friendly manner.
Assist employees, students, and visitors with parking issues; notify a supervisor when towing or police services may be needed, maintain parking lots and equipment, and report problems to maintenance.
Unlock secured areas for authorized persons and ensure areas are secured when appropriate.
Respond immediately to emergency calls and promptly to routine security calls, notify the supervisor or command center as appropriate, and use conflict-resolution skills to defuse difficult situations.
Maintain a daily patrol log documenting safety and security actions at least every 15 minutes, submit the completed log to the shift supervisor, and prepare incident reports, including taking photographs.
Support loss prevention by inspecting packages as directed and conducting safety rounds to identify deficiencies for corrective action.
Respond promptly and courteously to students, employees, and visitors; maintain professional attire, answer telephone calls within three rings 95% of the time, protect confidentiality, and greet people in a calm and professional manner.
Follow university and department policies and procedures, attend mandatory sessions and meetings, comply with attendance policies, and demonstrate knowledge of applicable procedures.
Help provide a clear, safe, quiet, and secure environment and report unusual or deficient conditions to the immediate supervisor.