Security Officer Patrol Observer

Allied Universal•Springfield, MA

About The Position

Allied Universal is hiring a part-time, unarmed Security Officer Patrol Observer for a healthcare location in Springfield, Massachusetts. The officer will safeguard patients, visitors, staff, and clients by conducting patrols, maintaining a visible security presence, supporting access management, and responding professionally to security concerns and emergencies. The role emphasizes customer service, clear communication, teamwork, integrity, reliability, agility, and a caring, people-first approach. The position pays $21.26 per hour. The listed schedule is Tuesday, 2:00 PM–10:00 PM, and Wednesday, 8:00 AM–4:00 PM. Employees may use Allied Universal’s Claim a Shift platform to view and claim additional shifts. The company offers paid training, career growth opportunities, a retirement savings plan, and discounts through its Perks Program.

Requirements

Be at least 18 years old for unarmed roles; armed roles require applicants to be at least 21.
Possess a high school diploma or equivalent.
Submit to a background investigation as a condition of employment, in accordance with applicable federal, state, and local laws.
Submit to a drug screen as a condition of employment, to the extent permitted by law.
Meet any applicable state or local licensing requirements; licensing may be required before employment.
A valid driver’s license is required for driving positions only.

Responsibilities

Provide customer service to patients, visitors, employees, and delivery personnel while following security procedures, site-specific policies, and emergency response activities.
Respond calmly and professionally to incidents, medical emergencies, disturbances, and other critical situations.
Conduct regular and random patrols of facility interiors, exterior grounds, parking areas, entrances, and perimeters; identify and report unusual conditions.
Monitor access points and assist with visitor management according to site-specific procedures to help maintain appropriate access to restricted areas.
Accurately and promptly document observations, incidents, and patrol activities, and communicate relevant information to Allied Universal leadership and site contacts.