Security Officer II

Sutter Health•Crescent City, CA

6d•$25 - $35

About The Position

The Security Officer II helps maintain a secure and safe environment for patients, visitors, physicians, personnel, and volunteers, protecting their personal well-being and property. The role patrols and monitors facility premises, observes and reports suspicious or unauthorized activity and unsafe conditions, manages access and keys, and responds to emergencies. It provides security assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients when necessary. The officer investigates and documents incidents and liaises with local law enforcement agencies. The position conducts interior and exterior patrols, monitors surveillance equipment and access points, checks building security, and responds to emergency codes, fire drills, and alarms. It responds to incidents such as disorderly or combative behavior, potential abductions, bomb threats, suspicious packages, evacuations, and chemical spills; documents observations and witness statements; and assists police and fire personnel when needed. Duties also include customer assistance, incident and inspection reporting, and, at acute facilities, supporting safety in the emergency department and working with law enforcement on individuals held under a 5150 hold. This is a per diem/casual position with varied shifts of 8 hours and variable days. Weekend work is required every weekend. The role is non-exempt and has a pay range of $25.28 to $35.39 per hour.

Requirements

High school diploma or General Education Diploma (GED).
Proprietary Private Security Officer (PSO) certification and licensure.
One year of recent relevant experience.
General knowledge of security officer duties and the physical and emotional maturity to exercise judgment and diplomacy in a healthcare environment.
Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-form instructions.

Responsibilities

Conduct interior and exterior building and grounds patrols to deter theft, fire, misuse, and vandalism; inspect doors, windows, locks, elevators, stairwells, equipment, garages, and access points.
Secure or unlock facility doors and entrances at specified times and monitor surveillance equipment.
Observe behavior and report suspicious activity, security concerns, unsafe conditions, and other irregularities.
Respond to emergency codes, alarms, fire drills, and calls involving disorderly or combative patients, potential abductions, bomb threats, suspicious packages, evacuations, chemical spills, and crowd control.
Move or restrain individuals when necessary and contact local authorities when needed.
Document incidents, observations, information, witness statements, and response steps in clear and accurate reports.
Prepare daily incident, traffic, parking citation, work order, and inspection reports as applicable.
Provide security information and assistance to patients, visitors, physicians, volunteers, students, and staff; serve as a first point of contact for security assistance.
Assist with lost and found items, answer questions about the property and security procedures, and identify and assist individuals with special needs.
At acute facilities, provide a security presence in the emergency department and support the safety of patients, staff, visitors, and others.
Work with law enforcement officers receiving individuals on a 5150 hold to help ensure the individual is settled and relatively stable before officers leave.
Provide security education and may conduct fire drills for the Safety Department.
Assist local police and fire departments when needed.