Security Officer II

Montage International•USA - MT - Montage Big Sky, MT

10d

About The Position

The Security Officer II performs the daily tasks of the Safety and Security Department to help ensure a safe and secure environment, achieve department goals and objectives, and support the Resort’s mission. The role combines patrol, incident response, security-office administration, surveillance, associate safety training, and guest service.

Requirements

High school education or equivalent.
At least 1 year of Montage Security experience.
CPR/First Aid certification.
Able to walk and give direction for most of the working day and stand and maintain well-paced mobility for up to 4 hours at a time.
Able to reach different hotel outlets and departments in a timely manner.
Able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Able to regularly and continuously lift up to 15 lbs.

Responsibilities

Conduct interior and exterior Resort patrols, checking for unsecured doors and rooms, trespassers, unauthorized people in restricted areas, and safety hazards.
Respond to guest and associate calls while on patrol, prioritizing emergencies.
Proactively assist guests and look for opportunities to exceed expectations.
Maintain the security office and fire panel.
Draft incident reports and keep record logs current through daily audits, including key logs, lost and found, group resumes, contractor passes, and emergency equipment records.
Ensure Officers’ daily shift logs and shift pass-down logs are complete.
Monitor CCTV and maintain surveillance of Resort grounds through the camera system.
Answer phones and dispatch calls.
Complete security office duties in a timely manner.
Conduct associate safety training and report or resolve Resort safety hazards daily.
Respond to incidents, communicate about them, follow up, and provide updates as they occur.
Maintain knowledge of the Resort’s activities and events each shift and provide a professional security presence focused on customer service.
Receive and communicate shift information from daily briefings.