Security Officer II

Sutter Health•Jackson, MS

About The Position

Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers, with minimal threats to personal well-being or property. Patrols and monitors facility premises, identifies and reports suspicious or unauthorized activity and unsafe conditions, controls access and keys, and responds to emergencies. Provides security assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients when appropriate. Documents incidents and coordinates with local law enforcement agencies. The role conducts interior and exterior security patrols, monitors surveillance equipment and access points, responds to emergency calls and alarms, and helps maintain safe conditions in sensitive and high-risk areas. It uses verbal de-escalation and crisis-intervention techniques as the primary response to potentially violent situations, with physical restraint when reasonable and necessary. Security Officers assigned to acute facilities also support emergency department security and follow infant and pediatric security protocols. The position is part-time, scheduled for 24 hours per week on night shifts, with workdays listed as Tuesday, Wednesday, and Thursday and weekend requirements as needed. The role is regular and non-exempt. The posted pay range is $26.43 to $36.99 per hour. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or General Education Diploma (GED).
Proprietary Private Security Officer (PSO) certification and California BSIS regulatory training: 8 hours of Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months, 40 total hours of initial training, and 8 hours of annual refresher training; verification by the hiring manager is noted.
One year of recent relevant experience.
General knowledge of security officer duties, with the physical and emotional maturity and judgment needed to work diplomatically in a healthcare environment.
Present as approachable, open, professional, and positive.
Ability to work collaboratively in a team environment with minimal supervision.
Critical-thinking skills, decisive judgment, and ability to work with minimal supervision.
Ability to follow established procedures and respond effectively to routine and emergent situations.
Cultural sensitivity and ability to interact respectfully with diverse patient, visitor, and staff populations.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with variables where limited standardization exists.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.

Responsibilities

Conduct interior and exterior patrols to identify risks, deter criminal activity, and prevent fire, theft, misuse, and vandalism of property.
Inspect doors, windows, locks, access points, elevators, and interior fire escape stairwells; report discrepancies to facilities operations or maintenance personnel.
Secure or unlock facility doors and entrances at specified times.
Monitor surveillance equipment and inspect buildings, equipment, garages, and access points; report irregularities to prevent loss or damage.
Respond to emergency codes, fire drills, alarms, and calls involving workplace violence, disturbances, combative patients, abductions, bomb threats, suspicious packages, evacuations, and chemical spills.
Provide security education and conduct fire drills as instructed by leadership.
Escalate issues with access control systems and control access to security-sensitive areas designated by organizational policy.
Maintain patient privacy and comply with HIPAA requirements during security activities.
Use verbal de-escalation and crisis-intervention techniques as the primary response to agitated, disruptive, or potentially violent individuals.
Move or restrain individuals to a secure location when necessary and contact local authorities when needed.
Assist local police and fire department personnel.
Report unusual circumstances to the lead, supervisor, or manager.
Document observations, incidents, witness statements, actions taken, and outcomes clearly, accurately, and promptly in accordance with departmental standards.
Maintain a professional, service-oriented approach with patients, visitors, physicians, volunteers, students, and staff.
Serve as a first point of contact for security assistance and answer general questions about the property and security policies and procedures.
Assist with lost and found items, identify individuals with special needs, and help resolve routine concerns.
Provide wayfinding and escort services as needed, particularly during evening and overnight hours.
At acute facilities, provide a security presence in the emergency department and assist with individuals on 5150 and 1799 holds alongside law enforcement and clinical staff.
Help maintain a safe and controlled environment in high-risk patient care areas, including behavioral health settings.
Follow infant and pediatric security protocols, including abduction-prevention procedures and Code Pink activation.
Use physical restraint only when reasonable and necessary to maintain safety.