Security Officer II

Sutter Health•Jackson, MS

7d•$26 - $37

About The Position

Provides a secure and safe environment for patients, visitors, physicians, personnel, and volunteers to deliver or receive quality services with minimal threats to personal well-being and property. Patrols and monitors facility premises, observes and reports suspicious or unauthorized activity and unsafe conditions, controls access and keys, and responds to emergencies. Provides security-related assistance to staff, physicians, patients, and visitors, including monitoring and restraining violent patients when necessary. Documents incidents and coordinates with local law enforcement agencies. The position conducts facility patrols and inspections, monitors surveillance equipment, controls access to designated security-sensitive areas, responds to emergency codes and alarms, and helps protect patient privacy and confidential information. It responds to emergencies such as workplace violence, disturbances, combative patients, abduction risks, bomb threats, suspicious packages, evacuations, and chemical spills, using verbal de-escalation and crisis intervention as primary responses. Duties also include accurate incident reporting, customer service, wayfinding and escort assistance, and support for safety in emergency departments and other high-risk patient-care areas. This is a regular, non-exempt, part-time position working nights, 24 hours per week in three 8-hour shifts on Tuesday, Wednesday, and Thursday. Weekend work is as needed. The posted pay range is $26.43 to $36.99 per hour, subject to work-location and candidate-specific factors.

Requirements

High school diploma or General Education Diploma (GED).
Proprietary Private Security Officer (PSO) certification/licensure.
California BSIS regulatory training: 8 hours of Power to Arrest and Use of Force, 16 hours within 30 days, 16 hours within 6 months (40 hours of initial training total), and 8 hours of annual refresher training.
One year of recent relevant experience.
General knowledge of security officer duties, with the judgment and diplomacy needed to work in a healthcare environment.
Ability to work collaboratively in a team with minimal supervision; use critical thinking and decisive judgment; and follow procedures while responding effectively to routine and emergency situations.
Ability to interact respectfully with diverse populations and present as approachable, open, professional, and positive.
Ability to write incident reports and read business correspondence and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to perform basic arithmetic and solve practical problems involving varied circumstances and limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

Responsibilities

Conduct interior and exterior patrols to identify risks, deter criminal activity, and prevent fire, theft, misuse, and vandalism.
Inspect doors, windows, locks, access points, elevators, and fire escape stairwells; report discrepancies and irregularities.
Secure or unlock facility entrances at specified times and monitor surveillance equipment, buildings, equipment, garages, and access points.
Respond to emergency codes, fire drills, alarms, and requests for assistance, including incidents involving workplace violence, disturbances, combative patients, abduction risks, bomb threats, suspicious packages, evacuations, and chemical spills.
Use verbal de-escalation and crisis intervention as primary responses; remove or restrain individuals when reasonable and necessary, and call local authorities when needed.
Assist police and fire department personnel and coordinate with local law enforcement agencies.
Monitor and control access to security-sensitive areas, including pharmacies, nurseries, behavioral health units, and restricted departments.
Maintain awareness of patient privacy and HIPAA requirements during security activities.
Report unusual circumstances to the lead, supervisor, and/or manager, and complete clear, accurate, detailed, and timely incident reports and witness statements.
Provide professional, service-oriented assistance to patients, visitors, physicians, volunteers, students, and staff; act as a first point of contact for security assistance.
Answer general questions about the property and security procedures, assist with lost and found, identify people with special needs, resolve routine concerns, and provide wayfinding and escort services as needed.
In acute facilities, provide a security presence in the emergency department, support the safe handling of individuals on 5150 or 1799 holds, and help maintain safety in high-risk and behavioral health settings.
Follow infant and pediatric security protocols, including abduction prevention procedures and Code Pink activation.
Provide security education and conduct fire drills as instructed by leadership.