Security Officer Dispatch - Overnight

Allied Universal • Madison, WI

1d • Onsite

About The Position

As a Security Officer Dispatch in Madison, WI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join Allied Universal as a Dispatch Professional at a leading financial institution location, where you will monitor activity, coordinate communications, and support timely responses to security-related concerns. In this dynamic role, you will help maintain order, provide outstanding customer service, and contribute to a people-first team built on agility, reliability, innovation, teamwork, and integrity.

Requirements

• At least 1 year of security-related experience is required.
• A college degree is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to clients, employees, and visitors by carrying out security-related procedures, site-specific policies, and/or emergency response activities for a financial services location.
• Monitor communication systems, alarms, cameras, and/or incoming calls to receive, prioritize, and relay information to on-site personnel, supervisors, and/or emergency responders as needed.
• Respond to incidents, service requests, and critical situations in a calm, problem-solving manner, documenting details and sharing timely updates with appropriate contacts.
• Maintain dispatch logs, activity reports, and other records related to incidents, visitor concerns, and/or operational issues in accordance with site procedures.
• Help to support access control, after-hours inquiries, and/or coordination of security-related responses across the location while following established post orders and communication protocols.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees