Security Officer Dispatch Desk

Allied Universal•Santa Clara, CA

About The Position

As a Security Officer Dispatch Desk at a retail mall location in Santa Clara, California, you will serve and safeguard clients while coordinating security-related communications, monitoring activity, and supporting responses to alarms and service requests. You will maintain accurate records, communicate with on-site teams and visitors, and help promote a welcoming environment. The position contributes to Allied Universal’s teamwork, integrity, reliability, and people-first culture.

Requirements

At least one year of security-related experience.
At least 18 years of age for unarmed roles; at least 21 years of age for armed roles.
High school diploma or equivalent.
Applicants are subject to a background investigation in accordance with applicable laws.
Applicants are subject to a drug screen to the extent permitted by law.
Licensing requirements may apply under state and/or local laws and regulations.

Nice To Haves

Alarm panel experience.
Comfort using a computer or tablet.
Ability to ride a bike for long periods of time.
A guard card or license.

Responsibilities

Provide customer service to visitors, tenants, and/or employees by following site-specific security procedures and policies and, when appropriate, carrying out emergency response activities.
Receive, prioritize, and dispatch calls for service to security personnel and appropriate site resources throughout the retail and mall location.
Monitor communications, alarms, cameras, and/or access-control systems; document incidents, observations, and dispatch activity according to site procedures.
Respond calmly to incidents and critical situations, coordinating notifications to management, emergency responders, and/or other authorized personnel as needed.
Conduct regular and random patrols around the business and perimeter.