Security Officer - Dispatch Coordinator

Allied Universal • Santa Clara, CA

3d

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Dispatch Coordinator in Santa Clara, CA , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Security Officer in a busy retail mall location, you will coordinate and communicate security-related calls for service, track officer activity, and help direct a quick response to incidents. You will remain a visible, customer-focused presence, support routine patrol coverage, and document key details using computer-based tools. At Allied Universal, you will bring agility, reliability, and integrity to a caring team that delivers through teamwork.

Requirements

• Have at least 1 year of security-related experience.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Be comfortable using a computer or tablet is preferred.
• A Guard Card and/or security professional license is preferred.
• Be able to ride a bike for long periods of time is preferred.

Responsibilities

• Provide customer service to clients and guests at a retail mall location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Operate the dispatch post by monitoring CCTV and alarm systems, answering phones, logging activity, and coordinating radio communications for officers and site personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, gather key details, and notify appropriate site contacts and/or public responders as directed.
• Dispatch officers to calls for service such as disturbances, medical situations, lost and found reports, and tenant or guest assistance requests, and document actions taken in required reports.
• Conduct regular and random patrols around the business and perimeter as assigned, with working environments and conditions varying by location and shift.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED