Security Officer Dispatch Coordinator

Allied Universal • Mason, OH

1d • Onsite

About The Position

As a Security Officer Dispatch Coordinator in Mason, OH, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional in a dynamic retail location, where you will monitor activity, coordinate communications, and support timely responses to security-related concerns. In this role, you will help create a welcoming environment through strong customer service and clear communication. Guided by a caring culture, teamwork, and integrity, you will be part of an agile, reliable, and innovative team.

Requirements

• At least 6 months of security-related experience is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• CPR and First Aid certification is preferred.

Responsibilities

• Provide customer service to clients, visitors, and/or staff by following site-specific procedures, handling incoming calls and radio traffic, and supporting security-related communications for the location.
• Monitor phones, radios, alarms, and/or camera systems from the dispatch area, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
• Respond to incidents, service requests, and critical situations by gathering details, prioritizing calls, and coordinating the appropriate security-related response for the retail location.
• Maintain accurate logs, reports, and incident records, including times, locations, and actions taken, while communicating updates to supervisors and/or site leadership as needed.
• Support regular operations by tracking officer assignments, monitoring coverage needs, and helping to deter disruptions through timely communication and adherence to post orders and emergency procedures.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED