Security Officer Dispatch Communications Driver

Allied Universal•Austin, TX

1d•Onsite

About The Position

As a Security Officer Dispatch Communications Driver in Austin, Texas, you will serve and safeguard clients at a technology and media location. You will coordinate communications, monitor activity, and support timely responses to security-related needs. The role includes maintaining access control awareness, providing customer service, collaborating with onsite teams, and using computer-based systems. This driving position requires a valid driver’s license in the state where the job is located.

Requirements

A valid driver’s license in the state where the job is located is required for this driving position.
Be at least 18 years of age for unarmed roles or 21 years of age or older for armed roles.
Possess a high school diploma or equivalent.
Applicants are subject to a background investigation in accordance with applicable laws.
Applicants are subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and local laws and may be required prior to employment.

Nice To Haves

Customer service experience is preferred.
Access control and badge experience is preferred.
Comfort using a computer or tablet is preferred.

Responsibilities

Provide customer service to employees, visitors, vendors, and contractors by carrying out security procedures, site-specific policies, and appropriate emergency response activities.
Receive, prioritize, and dispatch calls for service, alarms, incidents, and routine requests to appropriate personnel in a timely and professional manner.
Monitor communication systems, alarm activity, access control notifications, and video feeds; document relevant information and escalate concerns according to site-specific procedures.
Maintain accurate dispatch logs, incident records, visitor information, and shift communications while protecting confidential operational information.
Respond calmly to incidents and critical situations, coordinating with onsite personnel and emergency responders as directed by established procedures.