Security Officer - Communications Specialist

Allied Universal • Naperville Township, IL

3d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Communications Specialist in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch professional supporting a dynamic retail location, where you will monitor activity, coordinate security-related communications, and help guide responses to incidents and service needs. In this fast-paced role, you will deliver outstanding customer service while reflecting our agile, reliable, and innovative approach. Be part of a caring team that puts people first, works together, and acts with integrity every day.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR certification is preferred.

Responsibilities

• Provide customer service to visitors, tenants, and/or staff by following site-specific procedures, dispatch protocols, and emergency response activities appropriate to the location.
• Monitor alarms, cameras, radio traffic, and/or incoming calls, then coordinate the communication of security-related incidents, maintenance concerns, and other priority issues to the appropriate personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner by documenting details, relaying updates, and helping to coordinate resources across the location.
• Maintain detailed logs, incident reports, and dispatch records to support security-related operations, after-hours activity, and/or access-related concerns.
• Help to deter unauthorized activity by observing trends, reporting unusual behavior, and communicating timely information to on-site personnel and leadership.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees