Communications Officer

Learn. Develop. Succeed•Vancouver, BC

1d•Onsite

About The Position

Learn. Develop. Succeed. is a growing, innovative, research-based, educational nonprofit charity serving children, youth and adults with diagnosed or suspected learning differences such as dyslexia and dyscalculia and other brain-based differences like ADHD and ASD. Our growing, affordable programs and services operate throughout Canada live online, from our Learning Centres in East Vancouver and North Vancouver, at in-school locations, and in Access, our electric vehicle mobile classroom. This position is a key player within the Communications team. They help broaden awareness of our programs and services across British Columbia. They do this by outreach, building relationships with the community, and supporting strategic brand awareness and growth priorities. This person may be the first point of contact for potential referral partners, community members, and families, building the foundation of a trusted relationship that is critical to achieving our mission.

Requirements

Relevant experience working in a customer-facing role, working specifically with vulnerable populations an asset.
Criminal Record Check with the vulnerable sector
Eligibility to work in Canada
Understanding and experience with a neuroaffirming approach and language, an asset. If not, willingness to learn and adopt language, mindset and approach is a requirement.
Familiarity of Microsoft 365 suite
Use of Asana an asset
Access to a reliable vehicle an asset (mileage paid for work travel with vehicle)
Use of Canva an asset

Nice To Haves

French language skills
Experience working in a customer-facing role
Experience working specifically with vulnerable populations
Understanding and experience with a neuroaffirming approach and language
Use of Asana
Access to a reliable vehicle
Use of Canva

Responsibilities

Support with the development and organization of a regional referral network for our programs and services
Use email, phone, and videoconferencing to support outreach
Foster positive relationships with community members, businesses, and organizations
Schedule and arrange meetings between potential high priority contacts and Senior Manager, Communications
Support team with the promotion of programs and services
Support team with updates supporting awareness-building campaigns
Meets regularly with the Senior Manager, Communications and team
May assist in the creation and implementation of program-related assets
Manages their email and shared inboxes, prioritizes duties and email responses in order of urgency
Uses and collaborates on internal online platforms to support team tasks and goals
Support with annual fundraising event, RISE to the Top, on Saturday, June 6
Tasks outside of those explicitly outlined may be expected during times of increased need