METAL Communications Officer

International Rescue Committee • New York, NY

1d • Remote

About The Position

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC responds to the world’s worst humanitarian crises and helps people to survive, recover, and gain control of their future. We aim to make our programs a model for the highest global standards and to cultivate power and lasting change not just for our clients but for all people affected by humanitarian crises. To achieve that vision, the IRC’s Technical Excellence (TE) group, located within the Crisis Response, Recovery and Development (CRRD) Department, provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice. IRC’s Technical Excellence team is comprised of technical units which have deep expertise in their respective fields: Education, Economic Wellbeing, Health, Violence Prevention and Response, Monitoring Evaluation Technology Accountability & Learning (METAL). Monitoring, Evaluation, Technology, Accountability, and Learning (METAL) at the IRC: To ensure that we are effectively carrying out our mission, we have committed to implement outcome-driven and evidence-based programs, measure what we achieve, act on what we learn, and generate new and relevant evidence. We support teams to produce high-quality data that can inform program design and strategic decision-making while also meeting donor requirements. The METAL Communications Officer will lead a short-term effort to strengthen and unify communications, knowledge management, and learning across the METAL Unit (Monitoring, Evaluation, Technology, Accountability and Learning). The role will deliver a clear communications strategy, a redesigned internal knowledge hub, and a strong external presence that positions IRC’s program‑led data and technology work for staff, donors, and sector peers. This is a hands-on role combining strategic communications leadership with content development, coordination, and facilitation across a global organization.

Requirements

• Demonstrated experience leading internal communications strategies in complex, global organizations.
• Strong background in knowledge management, intranet redesign, or information architecture.
• Excellent writing and editorial skills, with the ability to translate technical content into clear, engaging language.
• Experience producing newsletters, blogs, infographics, and campaign-style communications.
• Familiarity with monitoring, evaluation, learning, data, and technology concepts in humanitarian or development contexts.
• Experience managing content on intranet or portal platforms.
• Ability to manage multiple workstreams independently and deliver to deadlines in a remote environment.
• Strong stakeholder engagement, facilitation, and coordination skills.
• Experience supporting recurring meetings or communities of practice.
• Fluency in English.

Nice To Haves

• Experience with program technology or digital tools in humanitarian settings.
• External or donor-facing communications experience.
• Graphic design skills for visual communications.
• Familiarity with IRC systems or culture.
• Additional language skills (French, Spanish, or Arabic).

Responsibilities

• Redesign and restructure METAL’s internal RescueNet pages into a clear, intuitive, and accessible hub.
• Audit and map all existing content, including tools, guidance, onboarding materials, blogs, and learning resources.
• Design and implement a new information architecture aligned with METAL’s structure, services, and strategy.
• Refresh and populate pages for METAL sub-teams, service offerings, key resources, and strategic initiatives.
• Integrate program technology content, approved tools, and demand pipelines.
• Ensure the platform supports ongoing learning series and recurring communications.
• Consolidate existing MEAL and Technology for Programs (T4P) communications strategies into a single METAL Communications Strategy.
• Identify gaps, overlaps, and opportunities across current communications approaches.
• Develop a unified messaging framework for internal and external audiences.
• Create an integrated editorial calendar and content plan supporting learning, uptake of tools, and external positioning.
• Establish a consistent tone, style, and identity for METAL communications.
• Define practical success metrics and monitoring approaches.
• Develop and launch an external-facing webpage showcasing IRC’s program-led technology and data approach.
• Audit and adapt existing case studies, impact stories, visuals, and learning products for external use.
• Develop site structure and core content for launch (approach, sector solutions, impact, partnerships, insights, contact).
• Produce impact stories and foundational thought leadership content.
• Create downloadable resources for donor and partner audiences.
• Coordinate with the web team to build, test, and launch the site, ensuring accessibility and quality.
• Plan a phased launch and define an ongoing external content cadence.
• Update and maintain internal listservs and distribution lists.
• Produce initial editions of recurring communications products to build momentum.
• Draft foundational internal content introducing METAL and showcasing learning and data use in practice.
• Develop templates, style guides, and reusable formats to support sustainability.
• Create role-based messaging and visual materials to support METAL awareness and engagement.
• Coordinate and facilitate METAL’s recurring meetings, including all-team sessions, thematic deep dives, and the MEAL Community of Practice.
• Plan agendas with senior leadership and technical leads; coordinate presenters and materials.
• Document key takeaways and follow-up actions; maintain a forward-looking meeting calendar.
• Relaunch and sustain an inclusive MEAL Community of Practice with a curated content pipeline.

Benefits

• 403(b) retirement savings plan with employer match (immediate vesting)
• Non-elective employer contribution based on age and years of service (3-year vesting)
• Paid sick leave in accordance with policy
• Access to the Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed