Security Officer Communications Console

Allied Universal • Framingham, MA

17h • Onsite

About The Position

As a Security Officer Communications Console in Framingham, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Join Allied Universal as a Dispatch professional supporting a busy retail location, where you will monitor activity, coordinate responses, communicate with on-site teams, and help address security-related concerns with professionalism and care. In this role, you will stay visible through strong communication, deliver exceptional customer service, and contribute to a team that values agility, reliability, innovation, teamwork, and integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• The ability to lift up to 20 pounds is preferred.
• Comfort using a computer or tablet is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Loss prevention experience is preferred.

Responsibilities

• Provide customer service to clients, visitors, and store personnel by carrying out site-specific procedures, dispatch protocols, and when appropriate, emergency response activities.
• Monitor radio, phone, and/or alarm communications, receive requests for assistance, and relay information to security-related personnel in a calm, problem-solving manner.
• Coordinate the assignment of officers to incidents, service calls, and priority situations throughout the retail location to help support timely response.
• Document incidents, calls for service, and unusual activity in dispatch logs and reports, maintaining clear and accurate records for security-related follow-up.
• Conduct regular and random patrols around the business and perimeter when assigned, with working environments and conditions that may vary by location.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED