Security Manager

Four Seasons•Miami, FL

About The Position

Four Seasons Hotel Miami is seeking an experienced Security Manager to oversee daily security operations and help ensure a safe, secure, and welcoming environment for guests and employees while protecting hotel property. The role works collaboratively with hotel leadership and operational teams and upholds Four Seasons’ service standards. This is a hands-on leadership position involving visibility throughout the property and prompt response to operational and security needs. It takes place in a fast-paced luxury hospitality environment where flexibility, sound decision-making, and attention to detail are essential. The full-time schedule may include early mornings, evenings, overnight shifts, weekends, and holidays according to operational needs. The role offers opportunities for professional development and career growth within Four Seasons.

Requirements

Previous security leadership experience; preferably at least two years in a supervisory role within a luxury hotel or hospitality environment.
Strong leadership skills and the ability to motivate, develop, and effectively manage a team.
Excellent verbal and written communication skills in English, including the ability to prepare professional reports and conduct investigations.
Knowledge of security operations, investigative techniques, emergency response, and risk prevention.
Training or experience in CPR, first aid, fire safety, and crowd control.
Proficiency with computer-based security systems, surveillance technology, and life safety equipment.
Strong organizational, time-management, and problem-solving skills, including the ability to manage multiple priorities.
Sound judgment, discretion, and the ability to remain calm and make effective decisions in challenging situations.
Commitment to guest service, professionalism, and maintaining a safe hospitality environment.
Valid authorization to work in the United States.

Responsibilities

Oversee daily security operations and ensure the safety and security of guests, employees, and hotel property.
Lead, train, coach, and evaluate the Security team, fostering accountability, professionalism, and continuous development.
Implement and maintain security policies, procedures, and preventive safety programs.
Conduct routine inspections, identify potential risks, and implement preventive measures.
Respond to security incidents and emergencies, ensuring timely action, accurate documentation, and appropriate follow-up.
Conduct investigations and prepare clear, detailed incident reports while maintaining confidentiality and professionalism.
Oversee proper operation and maintenance coordination of security systems, surveillance equipment, and life safety systems.
Collaborate with hotel departments to promote awareness of safety procedures and emergency preparedness and ensure compliance with applicable safety regulations and Four Seasons standards.