Security Manager

AccorHotel•Boston, MA

About The Position

The Security Manager supports the Director of Security in overseeing daily security, safety, emergency preparedness, fire and life safety, loss prevention, package handling, and asset-protection activities at Fairmont Copley Plaza. The position supervises contracted security personnel and helps maintain a safe, welcoming, service-oriented environment for guests and colleagues. Responsibilities include coordinating daily staffing, investigations, emergency response, incident documentation, key control, lost and found, and security coverage for VIPs and special events. When the Director of Security is unavailable, the Security Manager assumes responsibility for daily Security Department operations. The role works closely with hotel departments and outside agencies, protects confidential information, and supports security planning, investigations, emergency procedures, and fire and life-safety activities. The position requires a flexible schedule that may include evenings, overnight periods, weekends, holidays, and emergencies, and may require reporting to the hotel for significant incidents or additional leadership coverage.

Requirements

At least three years of progressively responsible experience in hotel security, law enforcement, military service, emergency management, or a related field.
Experience conducting investigations, responding to emergencies, preparing incident reports, and supervising security personnel.
Current CPR, AED, and First Aid certification, or ability to obtain certification within the timeframe established by the hotel.
Strong supervisory, coaching, communication, and interpersonal skills.
Working knowledge of applicable federal, Massachusetts, and City of Boston requirements related to security, workplace safety, emergency response, and fire and life safety.
Working knowledge of surveillance, access control, locking and key-control systems, alarms, PCI compliance, emergency procedures, investigations, and loss prevention.
Understanding of luxury hospitality standards and ability to apply security procedures professionally and discreetly.
Proficiency with Microsoft Office and applicable hotel and security systems.
Ability to work a flexible schedule, including evenings, overnight periods, weekends, holidays, VIP visits, and special events.
Ability to stand and walk throughout the hotel for extended periods and respond promptly to incidents in all areas of the property.
Ability to climb stairs, bend, kneel, reach, and conduct safety and security inspections.
Ability to lift, carry, push, or pull up to 100 pounds, with or without reasonable accommodation.
Ability to work in indoor, outdoor, crowded, noisy, and emergency conditions.
Ability to operate security, surveillance, communication, and emergency-response equipment.
Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
Strong judgment, observation, investigative, problem-solving, and conflict-resolution skills.
Ability to prepare clear, accurate, timely, and objective reports.
Ability to handle confidential guest, colleague, investigative, and business information.
Ability to manage multiple priorities and provide operational leadership in the Director's absence.

Nice To Haves

Associate or bachelor's degree in Criminal Justice, Security Management, Emergency Management, Hospitality Management, or a related field.
Previous supervisory experience in a luxury hotel or similarly complex operation.
Applicable professional security certifications and licenses.

Responsibilities

Assist the Director of Security with scheduling, timekeeping, expenses, equipment, and daily operating requirements.
Assign shifts, duties, posts, and special-event coverage based on hotel activity and identified risks.
Coordinate the daily deployment and monitor the performance, attendance, appearance, and conduct of contracted security officers and event staff.
Administer electronic and manual keys, access cards, master keys, and key-control records.
Support loss-prevention activities, claims documentation, investigations, evidence preservation, and follow-up.
Maintain accurate incident reports, investigation files, patrol logs, training records, key-control records, and other required documentation.
Identify security vulnerabilities, equipment concerns, and procedural deficiencies and recommend corrective action.
Assume responsibility for daily Security operations when the Director of Security is unavailable or designates the Manager to do so.
Serve as the hotel's liaison with the third-party security company providing security officers and event staff.
Provide friendly, respectful, discreet, and service-oriented interactions with guests and colleagues.
Support and enforce hotel policies related to guest and colleague safety and security, and ensure Security personnel provide professional service consistent with hotel standards.
Respond promptly to medical emergencies, disturbances, suspicious activity, missing property, unauthorized access, and other safety or security concerns.
Supervise and conduct investigations involving guests, colleagues, hotel assets, accidents, injuries, theft, or property loss.
Review surveillance footage, conduct interviews, obtain statements, preserve records, and prepare investigative reports.
Protect guest and colleague privacy during investigations, medical responses, welfare checks, room entries, and interactions with outside agencies.
Implement procedures for fires, evacuations, bomb threats, severe weather, suspicious packages, utility failures, and other emergencies.
Assist with security planning for VIPs, dignitaries, high-profile guests, large groups, and special events.
Coordinate with law enforcement, fire officials, emergency medical services, executive protection teams, and other outside agencies.
Maintain collaborative working relationships with hotel departments.
Oversee lost-and-found and package-handling procedures, ensuring items are documented, secured, stored, and released appropriately.
Inspect guest and back-of-house areas, entrances, exits, loading areas, stairwells, and other sensitive locations.
Monitor surveillance, alarms, access-control systems, locking systems, and Security communication equipment.
Perform Security Officer duties when required to support coverage, hotel operations, or emergency response.
Supervise, coach, train, and direct Security colleagues and contracted security personnel.
Conduct shift briefings and communicate hotel activity, VIPs, events, assignments, safety concerns, and outstanding follow-up.
Assist with onboarding, training, performance feedback, and development of Security colleagues.
Coordinate and document fire drills, evacuation exercises, and other emergency-preparedness activities as assigned.
Partner with Engineering and hotel leaders to identify and address fire, life-safety, and security concerns.
Participate in the hotel Safety Committee and other meetings or committees as assigned.
Maintain effective communication between shifts and document significant incidents and required follow-up.
Promote accountability, integrity, professionalism, safety, service, and respect within the department.