Security Manager

Bluejack National•Montgomery, TX

About The Position

The Security Manager supervises security staff and coordinates security operations across Bluejack’s 767-acre property, including indoor and outdoor facilities, community grounds, parking lots, common areas, and HOA/Club facilities. The role supports the safety of residents, guests, and staff by implementing security procedures, monitoring surveillance equipment, conducting patrols, controlling access, responding to incidents, and escalating matters to management or emergency services when needed. It also involves customer-facing hospitality, enforcing community rules consistently, communicating with the HOA Community Manager, and maintaining detailed security reports and records. The position requires a professional, service-oriented demeanor and adherence to Bluejack’s appearance and grooming standards. The employee must be able to stand and move around for most or all of a shift, work indoors or outdoors in varying weather, and safely drive a golf cart or company vehicle. Additional duties may be assigned by Bluejack leadership.

Requirements

High school diploma, GED certificate, or relevant work experience.
Strong communication and interpersonal skills, including the ability to interact respectfully and effectively with residents, guests, and staff.
Ability to remain calm and make sound decisions under pressure.
Observant, proactive, and detail-oriented approach.
Basic report-writing and computer skills.
Ability to work independently and follow established procedures.
Professional appearance and demeanor at all times.
Ability to walk or patrol for extended periods, including outdoors and over varied terrain.
Valid Texas driver’s license and ability to meet driver safety policy requirements.
Ability to operate a golf cart or company vehicle.
Soliciting gratuities from members or guests is prohibited.

Nice To Haves

Prior experience in the high-end golf/country club or hospitality industry.
Prior experience in security, law enforcement, or a customer-facing role.

Responsibilities

Supervise and coordinate security staff, including scheduling, training, and performance evaluations.
Implement security policies and procedures.
Monitor surveillance equipment and conduct regular patrols of the facility.
Respond to security incidents and emergencies in a timely and efficient manner.
Maintain accurate records and reports related to security activities.
Patrol community grounds, including parking lots, common areas, and HOA/Club facilities, on foot or by cart.
Monitor entrances and exits and authorize access as appropriate.
Greet and assist residents and guests with a friendly, professional demeanor.
Enforce community rules, policies, regulations, and ordinances fairly and consistently.
Respond to complaints, disturbances, or safety concerns and conduct initial investigations as needed.
Identify and report potential safety hazards or suspicious activity.
Communicate clearly and effectively in written and verbal security and customer service interactions.
Maintain ongoing communication with the HOA Community Manager regarding incidents, resident concerns, and community updates.
Prepare detailed, accurate reports on security incidents and daily activities.
Maintain organized security logs, files, and records.
Take messages and relay important information to appropriate personnel.
Explain and clarify rules and procedures to residents, guests, and staff as needed.
Collaborate with management and emergency services when incidents require escalation.
Perform additional duties as requested by Bluejack leadership.