SECURITY MANAGER

Sun Life Health • Casa Grande, AZ

12d • Onsite

About The Position

Sun Life Health is seeking an experienced Security Manager to lead physical security, workplace violence prevention, asset protection, and emergency preparedness across all locations. The role oversees security operations and systems, incident response and investigations, risk assessments, emergency preparedness, staff training, and security personnel and vendors. The Security Manager establishes response procedures and works with organizational and clinical leaders to help maintain a safe environment for patients, visitors, and employees while protecting patient rights, privacy, and dignity.

The position is based at the Casa Grande, Arizona campus, with regular travel between Sun Life Health locations. Duties include facility walkthroughs, staff training, investigations, and direct incident response. On-call availability is required for after-hours emergencies and critical incidents. The schedule is 8:00 a.m.–5:00 p.m., Monday through Friday. A valid driver’s license and ability to meet organizational driving requirements are required.

Requirements

• Bachelor’s degree in Security Management, Criminal Justice, Healthcare Administration, or a related field; equivalent relevant education and experience may be considered.
• At least seven years of progressive physical security experience, including three years managing security operations, personnel, or vendors.
• At least two years of direct healthcare security experience; this may overlap with the experience above.
• Demonstrated experience leading incident response, investigations, risk assessments, policy development, and staff training.
• Working knowledge of surveillance, electronic access controls, and alarm systems.
• Documented training in a recognized crisis intervention or verbal de-escalation program.
• Strong knowledge of healthcare security, workplace violence prevention, emergency response, and physical security systems.
• Ability to conduct objective investigations and prepare clear, accurate reports.
• Proven leadership, vendor management, and staff training skills.
• Sound judgment and clear communication during emergencies.
• Ability to protect patient rights, privacy, and dignity while addressing security concerns.
• Valid driver’s license and ability to meet organizational driving requirements.
• Ability to travel regularly between Sun Life Health locations and provide on-call availability for after-hours emergencies and critical incidents.

Nice To Haves

• Multi-site healthcare or FQHC security experience.
• CPP, PSP, CHPA, or relevant IAHSS certification.
• Instructor certification in crisis intervention, de-escalation, or active-threat preparedness.

Responsibilities

• Develop and enforce security policies, access controls, visitor procedures, and emergency response protocols, including reporting and escalation responsibilities.
• Conduct site risk assessments, identify vulnerabilities, and implement and monitor corrective actions.
• Lead responses to threats, workplace violence, unauthorized access, and theft; conduct investigations, document findings, and coordinate with law enforcement.
• Manage security personnel and contracted services, including staffing, post orders, training, and performance.
• Oversee surveillance, badge access, panic alarms, and intrusion detection systems; coordinate maintenance and improvements.
• Coordinate active-threat, lockdown, and evacuation training and exercises with organizational leaders and emergency responders.
• Deliver training on de-escalation, workplace violence prevention, threat recognition, incident reporting, and physical security.
• Partner with clinical leaders to respond safely to disruptive or threatening behavior, prioritizing verbal de-escalation and authorized response procedures.
• Collaborate with clinical leadership, Human Resources, Facilities, IT, and Compliance to address concerns, review incident trends, and track improvements.
• Coordinate physical security for pharmacies, medication storage areas, records, and other restricted assets.
• Administer security-related workplace violence prevention activities, including incident tracking and follow-up.
• Arrange security escorts and standby support for high-risk interactions and after-hours departures.
• Support safety procedures for vulnerable patients and missing-person incidents.
• Maintain relationships with law enforcement and emergency response agencies.
• Travel regularly between locations and conduct facility walkthroughs, staff training, investigations, and direct incident response.
• Provide on-call support for after-hours emergencies and critical incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager