Security Manager

Arizona Charlie's•Decatur, AZ

24d

About The Position

The Armed Security Manager oversees the day-to-day operations of the Security Department and directly supervises team activities. The role is responsible for guiding staff in maintaining high standards of safety and service while monitoring and patrolling assigned areas to help secure guests, team members, and company assets. The manager also supports department performance, guest service, and compliance with applicable gaming laws, regulations, company policies, and internal controls. This is a safety-sensitive armed position. Candidates must complete applicable pre-employment screening, which may include a comprehensive background investigation, drug and/or alcohol screening, psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing requirements. Employment in an armed role depends on successfully meeting and maintaining the qualifications required for armed security duties. Candidates who do not pass the psychological evaluation but meet other hiring requirements may be considered for an unarmed role, subject to hiring needs; placement is not guaranteed.

Requirements

At least 3 years of law enforcement, military, EMT, or related experience, including leadership or progressive responsibility in security or protective services.
High school diploma or equivalent.
At least 21 years of age.
Ability to effectively communicate in English, both verbally and in writing.
Obtain and maintain all work cards required by the company: Alcohol Awareness Card, Nevada Gaming Registration, driver's license, 10-year DMV history report, and Concealed Carry Weapon Permit.
Verify the right to work in the United States.
Flexible and dependable schedule availability.
Ability to access and input information using a moderately complex computer system.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
Ability to make effective decisions under pressure and in dynamic environments.
Strong interpersonal and communication skills to influence, coach, and resolve conflict across organizational levels.
Ability to adapt leadership style to changing business needs and team dynamics.
Commitment to an inclusive, respectful, and high-performing workplace culture.
Proactive problem-solving approach focused on accountability and continuous improvement.
Ability to prioritize and manage multiple responsibilities, meet deadlines, and drive results.
Successful completion of pre-employment drug screening, including marijuana testing.
Candidates for armed positions must successfully complete applicable pre-employment screening, including a comprehensive background investigation, drug and/or alcohol screening, psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing requirements where applicable.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to occasionally push, pull, lift, or carry up to 75 pounds.
Ability to occasionally squat, kneel, reach, bend, and twist; regularly sit and work at a desk or computer and stand and walk; and occasionally run as situations dictate.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff.
Translate organizational goals into actionable plans and support strategic initiatives under division leadership.
Establish and uphold departmental service standards that meet or exceed guest expectations and operational goals.
Patrol the casino and hotel property to detect hazards and intervene proactively.
Oversee transfers of money, chips, and tokens on the casino floor; manage hopper fills, credit transportation, and armored escort procedures.
Investigate and document incidents involving guests, employees, or property; secure crime scenes and submit detailed incident reports.
Provide backup for Security Officers when needed, including staffing coverage and direct response.
Attend departmental meetings to support communication and coordination across shifts.
Oversee payroll and related administrative duties for accuracy, timeliness, and compliance.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations when applicable.
Provide timely guest service to guests and fellow team members in accordance with company standards.
Perform other duties as assigned.