Security Manager

AccorHotel • Santa Monica, CA

2d • $75,000 - $80,000

About The Position

The Security Manager leads hotel security operations on assigned shifts, managing Security Agents and Supervisors and ensuring coverage of posts and patrols. The role oversees staffing schedules, security inspections, access and key-control procedures, CCTV and alarms, incident response, documentation, and guest-facing security services. The manager investigates security and safety incidents, prepares reports, supports colleague investigations and insurance follow-up, and ensures compliance with applicable laws, brand standards, and hotel policies.

The position leads security team recruitment, training, performance management, and development; delivers emergency and safety training hotel-wide; supports emergency preparedness and the hotel's safety programs; and maintains relationships with local emergency services. The manager also helps develop security policies, review incident trends, recommend improvements and equipment, and monitor the departmental budget. The role reports to the Assistant Director of Security.

Requirements

• At least 3 years of security or loss prevention experience, including at least 1 year in a supervisory role.
• High school diploma or equivalent.
• Valid California BSIS Guard Card, or ability to obtain one before starting.
• Current First Aid, CPR, and AED certifications.
• Working knowledge of Cal/OSHA, ADA, fire and life safety procedures, and California laws concerning search, detention, and use of force.
• Experience with CCTV, access control, key-card, and incident-reporting systems.
• Proficiency in Microsoft Office.
• Strong report-writing, investigative, and conflict-resolution skills.
• Calm, decisive leadership under pressure and commitment to luxury guest service.
• Excellent verbal and written communication skills in English.
• Flexibility to work nights, weekends, and holidays in a 24/7 operation and respond to emergencies when needed.
• Ability to remain mobile throughout the shift, including extensive walking, standing, stair climbing, and responding to fire alarms.
• Ability to respond quickly to emergencies throughout the property, including stairwells, rooftops, and grounds.
• Ability to bend and kneel to provide First Aid and CPR, and to lift, push, pull, or carry people or equipment during emergencies.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to hear alarms and radio communications and conduct visual safety inspections.

Nice To Haves

• Experience in a luxury hotel or resort.
• Law enforcement or military police experience.
• A degree in Criminal Justice, Security Management, or a related field.
• Certified Lodging Security Supervisor (CLSS), OSHA 10/30, or similar certifications.
• Spanish language skills.

Responsibilities

• Lead security operations on assigned shifts, direct Security Agents and Supervisors, and ensure posts and patrols are covered.
• Create and publish staffing schedules based on occupancy, groups, and events, while managing overtime against budget.
• Conduct security patrols and inspections throughout guest and back-of-house areas, identify hazards, and ensure they are corrected promptly.
• Oversee colleague entrance, package and bag checks, lost and found, key control, key-card audits, lockouts, in-room safe openings, and guest room entry procedures.
• Monitor CCTV and alarm systems and complete monthly checks of cameras, alarmed doors, and duress alarms.
• Take charge of incidents including medical calls, fire alarms, disturbances, unruly guests, unauthorized visitors, and guest welfare checks.
• Ensure daily activity logs, pass-down reports, and other required records are accurate and complete.
• Provide courteous, professional service and support security arrangements for VIPs, high-profile guests, and events.
• Maintain confidentiality and discretion, handle media and unwanted visitors tactfully, and resolve guest concerns and disputes.
• Investigate security threats, breaches, thefts, losses, accidents, and safety reports, including gathering evidence, conducting interviews, and obtaining written statements.
• Prepare incident and security reports and promptly escalate serious matters to the Director of Safety & Security.
• Support People & Culture with confidential colleague investigations and consistent documentation.
• Promptly report guest liability incidents and colleague injuries, and assist with workers' compensation and insurance claim follow-up.
• Ensure compliance with applicable security, privacy, and safety laws and standards, including Cal/OSHA, ADA, California BSIS regulations, brand standards, and hotel policies.
• Support the Injury and Illness Prevention Program and Workplace Violence Prevention Plan, participate in the Safety Committee, and conduct safety inspections.
• Help conduct fire drills, evacuation exercises, and emergency simulations, and maintain fire and life safety equipment with Engineering.
• Carry out the hotel's Emergency Response Plan for earthquakes, fire, tsunami and coastal weather, power outages, bomb threats, and active threats.
• Maintain working relationships with local police, fire departments, and other emergency services.
• Recruit, hire, onboard, train, coach, and develop Security Agents; set performance standards, conduct reviews, and administer discipline in partnership with People & Culture.
• Train security staff in patrol procedures, report writing, de-escalation, use-of-force policy, First Aid, CPR, and AED, and ensure required Guard Cards and certifications are current.
• Lead emergency response and security and safety training for hotel colleagues, including new-hire orientation.
• Provide department and hotel communications, including pre-shift briefings and pass-down information.
• Recognize team members and foster an engaged, service-minded team.
• Help write and update security policies and standard operating procedures.
• Analyze incident trends and present security improvement plans to the Director of Safety & Security and executive team.
• Help build and monitor the departmental budget and recommend security technology and equipment.

Benefits

• Employee benefit card offering discounted rates in Accor properties worldwide for the employee and family.
• Learning programs through Accor Academies.
• Career development and national and international promotion opportunities.
• Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED