Security Manager

AccorHotel • Santa Monica, CA

2d • Onsite

About The Position

The Security Manager leads daily hotel security operations, serves as manager on duty for assigned shifts, and directs Security Agents and Supervisors. The role oversees staffing, patrols, access and key control, CCTV and alarm systems, incident response, investigations, reporting, safety compliance, emergency preparedness, and security arrangements for guests and events. It also recruits, trains, coaches, and develops the security team; supports hotel-wide safety training; and contributes to policies, budgets, and security improvement plans. The position reports to the Assistant Director of Security and works with hotel departments, People & Culture, emergency services, and the Director of Safety & Security.

Requirements

• At least 3 years of security or loss prevention experience, including at least 1 year in a supervisory role.
• High school diploma or equivalent.
• Valid California BSIS Guard Card, or ability to obtain one before starting.
• Current First Aid, CPR, and AED certifications.
• Working knowledge of Cal/OSHA, ADA, fire and life safety procedures, and California laws concerning search, detention, and use of force.
• Experience with CCTV, access control, key card, and incident-reporting systems.
• Proficiency in Microsoft Office.
• Strong report-writing, investigative, and conflict-resolution skills.
• Calm, decisive leadership under pressure and a commitment to luxury guest service.
• Excellent verbal and written communication skills in English.
• Flexibility to work nights, weekends, and holidays in a 24/7 operation and respond to emergencies when needed.
• Ability to remain mobile for a full shift, including extensive walking, standing, and stair climbing across the property.
• Ability to respond quickly to emergencies in locations including stairwells, rooftops, and grounds.
• Ability to bend and kneel to provide First Aid and CPR and to lift, push, pull, or carry people or equipment in an emergency.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to hear alarms and radio communications and perform visual safety inspections.

Nice To Haves

• Experience in a luxury hotel or resort.
• Law enforcement or military police experience.
• A degree in Criminal Justice, Security Management, or a related field.
• Certified Lodging Security Supervisor (CLSS), OSHA 10/30, or similar certifications.
• Spanish language skills.

Responsibilities

• Lead assigned-shift security operations, direct Security Agents and Supervisors, and ensure posts and patrols are covered.
• Create and publish staffing schedules based on occupancy, groups, and events, and manage overtime against budget.
• Conduct patrols and inspections throughout the property, identifying and correcting hazards.
• Oversee colleague entrance procedures, package and bag checks, lost and found, key control, key card audits, lockouts, in-room safe openings, and guest room entry procedures.
• Monitor CCTV and alarm systems and conduct monthly checks of cameras, alarmed doors, and duress alarms.
• Take charge of incidents and emergencies, including medical calls, fire alarms, disturbances, intoxicated or unruly guests, unauthorized visitors, and guest welfare checks.
• Ensure daily activity logs, pass-down reports, and other required records are complete and accurate.
• Provide prompt, courteous, and professional service to internal and external guests while maintaining a warm, visible, and unobtrusive security presence.
• Support security arrangements for VIPs, celebrities, high-profile guests, and events, and handle media, paparazzi, and unwanted visitors discreetly.
• Resolve guest concerns, disputes, and complaints graciously and coach the team in guest service.
• Investigate security threats, breaches, thefts, losses, accidents, and safety reports, including gathering evidence, conducting interviews, and obtaining written statements.
• Prepare comprehensive incident and security reports and promptly escalate serious matters to the Director of Safety & Security.
• Support colleague investigations with People & Culture, maintaining confidentiality and consistent documentation.
• Promptly report guest and liability incidents and colleague injuries, and assist with workers' compensation and insurance claim follow-up.
• Ensure compliance with applicable security, privacy, and safety laws and standards, including Cal/OSHA, ADA, California BSIS regulations, brand standards, and hotel policies.
• Support the Injury and Illness Prevention Program and Workplace Violence Prevention Plan, participate in the Safety Committee, and conduct regular safety inspections.
• Help conduct fire drills, evacuation exercises, and emergency simulations, and maintain fire and life safety equipment with Engineering.
• Carry out the hotel's Emergency Response Plan for earthquakes, fire, tsunami and coastal weather, power outages, bomb threats, and active threats.
• Maintain working relationships with the Santa Monica Police and Fire Departments and other emergency services.
• Recruit, hire, onboard, train, coach, and develop Security Agents; set performance standards, conduct reviews, and administer discipline with People & Culture.
• Train security staff in patrol procedures, report writing, de-escalation, use-of-force policy, First Aid, CPR, and AED, and ensure agents hold current BSIS Guard Cards and certifications.
• Lead emergency response training and deliver hotel-wide security and safety training, including new-hire orientation.
• Communicate across the hotel and department through pre-shift briefings and pass-down information; recognize team members and foster an engaged, service-minded team.
• Help develop and update security policies and standard operating procedures.
• Analyze incident trends and present security improvement plans to the Director of Safety & Security and executive team.
• Help build and monitor the departmental budget and recommend security technology and equipment.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for the employee and family.
• Learning programs through Accor Academies.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED