Security Manager

Marriott•Pittsburgh, PA

11d•$59,000 - $78,000

About The Position

The Security Manager manages the department’s daily functions to protect property assets, employees, and guests. The role maintains legally and procedurally required logs, certifications, and documents; trains staff on emergency procedures; implements accident and fire prevention procedures; and works to ensure guest and employee satisfaction while achieving the operating budget. The position oversees security and loss prevention operations, including risk assessments, patrols, emergency response, incident investigations, first aid, claims monitoring, safety programs, and security equipment checks. It also develops relationships with local law enforcement and emergency services, supports customer service standards, and leads and trains department employees.

Requirements

High school diploma or GED and 4 years of experience in security/loss prevention or a related professional area; alternatively, a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security/loss prevention or a related professional area.

Responsibilities

Assist the Director of Engineering with fire prevention programs and emergency preparedness.
Conduct property hazard and risk assessments, including quarterly OSHA/Safety audits, incident tracking, and hazard abatement.
Develop detailed property shutdown procedures to ensure areas are secured at appropriate times.
Comply with applicable laws and safety regulations and follow key control guidelines.
Develop monthly checklists to verify that CCTV equipment, alarmed doors, and duress alarms are functioning.
Include inspections of the recording system in patrols covering the property's interior and exterior.
Follow the Duty of Care process to protect guests and employees.
Monitor and follow up on unusual activities that could impair the well-being of guests and employees.
Handle complaints, settle disputes, resolve grievances and conflicts, and negotiate when needed.
Implement action plans to monitor and control risk.
Oversee loss prevention operations, including patrols, emergency response, guest- and employee-related incident investigations, shipping and receiving recommendations, the electronic key system, and manager-on-duty responsibilities.
Oversee and guide the Accident Prevention Committee.
Oversee the first aid program for guests and employees.
Oversee claims and protect company assets by monitoring General Liability and Workers’ Compensation cases.
Communicate safety procedures and codes, support employee understanding, and monitor safety processes and procedures.
Promote teamwork, cooperation, and close working relationships across departments to support hospitality and deter crime.
Provide personal assistance, medical attention, emotional support, or other personal care when needed.
Model appropriate behavior and use interpersonal and communication skills to lead, influence, and encourage others.
Support sound financial and business decision-making and demonstrate honesty and integrity.
Meet quality standards and customer expectations daily.
Identify others’ educational needs, develop training programs or classes, and teach or instruct others.
Inspect and critique loss prevention department performance to maintain professionalism and customer service.
Provide service that exceeds customer expectations to support satisfaction and retention.
Analyze information and evaluate results to select solutions and solve problems.
Develop liaisons with local law enforcement and emergency services.
Timely inform or update executives and peers on relevant information.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.