Security Manager

Hollywood Casino St. Louis • Maryland Heights, MO

9d

About The Position

The Security Manager oversees the daily operations and activities of the Security department to ensure goals and objectives are achieved. The role ensures adequate staffing for effective security coverage while managing labor costs, maintains updated records of trespassed guests, and administers training for personnel responsible for securing gaming and money-handling experiences. The manager hires, trains, develops, evaluates, and disciplines employees, and provides guidance on proper job performance.

The position is responsible for preparing and coordinating the annual budget, monitoring facilities and expenses, and developing and maintaining internal and external reporting procedures. The Security Manager also cooperates with federal, state, and local law enforcement agencies and provides exceptional Red Carpet Customer Service to guests.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• Five to seven years of Casino Security and/or Law Enforcement experience.
• Three years of supervisory experience.
• Proficiency in Microsoft Office applications, including Excel, Access, and Word.
• Effective written, verbal, and presentation communication skills.
• Ability to display professionalism when dealing with difficult guests.
• Strong leadership, supervisory, and interpersonal skills.
• Effective analytical skills, demonstrated through timely and appropriate issue resolution.
• Physical ability to restrain combative guests and move around the property.
• Ability to run on level surfaces and up and down stairs.
• Ability to respond to visual and aural cues.
• Ability to operate effectively in a mentally and physically stressful environment.
• Ability to operate company motor vehicles responsibly.
• Valid driver’s license and clean driving record.
• Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Responsibilities

• Manage daily Security department operations and direct activities to achieve goals and objectives.
• Determine staffing requirements and schedule adequate personnel to provide security coverage while controlling labor costs.
• Maintain and update the list of trespassed guests.
• Administer training programs for assigned personnel to support effective security of gaming and money-handling experiences.
• Counsel, guide, and instruct personnel on proper job performance.
• Hire, train, and develop employees; review performance and administer discipline.
• Prepare and coordinate the annual budget, including monitoring facilities and expenses.
• Develop, implement, and maintain required internal and external reporting procedures.
• Cooperate with federal, state, and local law enforcement agencies on matters of mutual concern.
• Provide exceptional Red Carpet Customer Service to guests.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager