Security Lobby Officer

GardaWorld•San Jose, CA

About The Position

GardaWorld Security Services is hiring a Security Lobby Officer – Concierge in San Jose, California. This customer-focused role involves working with visitors and employees in settings such as office towers, hotels, and shopping centers. The schedule is full time, Monday through Friday, 8:00 a.m. to 5:00 p.m., with an hourly wage of $25.95. The role requires at least two years of receptionist or executive assistant experience, a state security license, and additional 32-hour BSIS security training. Additional security training may be obtained during the hiring process. The officer welcomes visitors, verifies identities, guides people, manages access control, and uses multiple systems. The role calls for timely responses to email and instant messages, strong time management, and a professional, reassuring manner. Other duties include inspecting security equipment, responding to incidents, providing first aid, coordinating with emergency teams, answering questions, writing incident reports, and communicating security concerns. GardaWorld offers a comprehensive benefits package, a uniform at no cost, and career growth opportunities. Applicants must be authorized to work in the United States and able to provide documentation of a high school diploma or GED. Applicants are asked to attach an up-to-date resume.

Requirements

At least two years of receptionist or executive assistant experience.
A state security license and additional 32-hour BSIS security training; additional security training may be obtained during the hiring process.
Authorization to work in the United States.
Documentation of a high school diploma or GED.
Initiative, empathy, and attention to detail.
Ownership, resilience, transparency, and the ability to correct mistakes promptly.
Self-management, urgency, and the ability to prioritize without seeking guidance on next steps.
Positivity and the ability to establish trust with visitors and employees.
Desire for growth, passion for excellence, and engagement in continuous learning.
Coachability and exceptional customer service skills.
Proficiency in basic phone and computer skills.

Nice To Haves

Security, military, or law enforcement experience.

Responsibilities

Welcome visitors, verify their identities, and guide them.
Manage access control.
Use multiple systems seamlessly and quickly.
Meet the stated five-minute email service-level agreement and three-minute instant-message service-level agreement.
Use available resources effectively and manage time while moving between events and high-priority meetings.
Inspect security equipment and report maintenance needs.
Respond to incidents, provide first aid, and coordinate with emergency teams.
Answer questions in person or by phone.
Write incident reports and communicate security concerns.
Establish trust and set a pleasant, professional tone for visitors and employees.