Lobby Security Officer

Titan Security Group•Plano, TX

7h•Onsite

About The Position

Titan Security, part of Marksman Security, is hiring a full-time Security Front Lobby Officer for a headquarters location in Plano, Texas. The role is a professional, high-accountability position supporting a premier automotive facility. It requires strong customer service, professionalism, technology skills, attention to detail, and excellent work ethics. The officer supports front-desk operations, access control, surveillance, communications, incident response, and client projects and events. The schedule is Tuesday through Friday, 7:00 a.m. to 5:00 p.m., on the first shift. Pay is $18.50 per hour. Candidates who join with an active Guard Card on file may receive a $50 sign-on bonus after successfully completing 90 days of employment.

Requirements

Be at least 21 years old.
Have a high school diploma or equivalent.
Hold a non-commissioned security license through the State of Texas; active Texas state training and Guard Card licensing are required.
Have previous dispatch experience.
Have previous security experience.
Have experience using security equipment and protocols.
Have strong customer service skills.
Be familiar with report writing.
Have monitoring and surveillance experience.
Be able to multitask and prioritize assigned tasks in a fast-paced environment.
Be attentive to detail.
Pass pre-employment background and drug screening.

Nice To Haves

Previous experience working in a front-desk or lobby setting.

Responsibilities

Provide front-desk customer service, manage access control and CCTV monitoring, distribute packages, and announce visitors.
Monitor emails, access-control systems, and alarm systems in real time.
Monitor facility CCTV for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized people.
Dispatch field security officers and emergency responders during incidents.
Manage incoming phone calls and alerts through internal communications systems and national weather alerts, responding quickly and decisively.
Document incidents accurately in electronic security reporting platforms.
Follow standard operating procedures and escalation protocols.
Provide support during fire, medical, intrusion, and natural-disaster emergencies.
Use radio, intercom, telephone, PA systems, and computer-based software professionally.
Operate facility badging software, including enabling and disabling badges.
Provide security support for client projects and events.
Administer client policies for controlling access to client property.

Benefits

401(k)
Medical, vision, and dental insurance
Short-term disability
Critical care and hospital indemnity coverage
Complimentary life insurance
Pet insurance
Legal assistance and guidance
Identity theft protection
Paid on-the-job training
Paid time off
Bi-weekly pay
Competitive compensation
Career advancement opportunities
Continuous learning opportunities through LMS
Employee referral bonus program
Employee assistance program (EAP)
Employee recognition events
Employee performance incentives and rewards
Professional growth and development opportunities
$50 sign-on bonus for associates who join with an active Guard Card on file, paid after successful completion of 90 days of employment