Security Lobby Officer

GardaWorld•San Jose, CA

About The Position

GardaWorld Security Services is hiring a Security Lobby Officer – Concierge in San Jose, California. This customer-service-focused role involves welcoming and assisting visitors, managing access control, and supporting the safety and protection of people and property. The officer works with visitors and employees in a professional setting and must move efficiently between competing events and high-priority meetings while maintaining professionalism. The position is full-time, Monday through Friday, from 8:00 a.m. to 5:00 p.m., with an hourly wage of $25.95. A uniform is provided at no cost. GardaWorld also offers a comprehensive benefits package and career growth opportunities.

Requirements

At least two years of receptionist or executive assistant experience.
A state security license and additional 32-hour BSIS security trainings; additional security training may be obtained during the hiring process.
Authorization to work in the United States.
Documentation of a high school diploma or GED.
Exceptional customer service skills.
Proficiency in basic phone and computer skills.
Initiative, empathy, and attention to detail.
Ownership, resilience, transparency, and the ability to recover from mistakes and course-correct immediately.
Self-management, urgency, and the ability to prioritize without needing guidance on next steps.
A positive and pleasant manner that builds trust and sets a welcoming tone.
Desire for growth, passion for excellence, and engagement in continuous learning and coaching.

Nice To Haves

Security, military, or law enforcement experience.

Responsibilities

Welcome visitors, verify their identities, and guide them.
Manage access control.
Operate multiple systems seamlessly and quickly.
Meet the stated email response service level of five minutes and instant-message response service level of three minutes.
Use available resources thoroughly.
Manage time effectively while moving between events and high-priority meetings without losing professionalism.
Inspect security equipment and report maintenance needs.
Respond to incidents, provide first aid, and coordinate with emergency teams.
Answer questions in person or by phone.
Write incident reports and communicate security concerns.
Ensure the safety and protection of individuals and property.