Security Hospitality/Concierge - 39841

Harvard•Manhattan, NY

About The Position

Harvard Protection Services is hiring a Security Hospitality/Concierge to provide professional, customer-focused security and life-safety services for the people and property under its protection. The role supports a visible, safe, and secure environment while assisting customers, employees, visitors, tenants, and guests. Duties may vary depending on the assigned customer location. The position requires a professional, friendly demeanor, strong interpersonal communication, a neat appearance, and the ability to operate security and communication devices. The role also involves routine correspondence, log entries, and incident reports. Previous contract security, law enforcement, military, or customer-service experience is helpful. The position offers an hourly wage of $20.00. Harvard Protection Services describes its workplace values as PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY.

Requirements

State- or municipality-mandated security officer licenses.
Minimum high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
A security guard license, or ability to obtain one within an acceptable period.
Strong interpersonal communication skills and a friendly, professional demeanor.
Neat and professional appearance.
Computer skills and ability to effectively operate and manage security and communication devices.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer-service experience.

Responsibilities

Maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and recognize customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer questions and assist guests and employees in a supportive, customer-focused manner.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn facility or building policies and procedures and enforce them within required limits.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure authorized property removal meets customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems as required.
Prepare reports on accidents, incidents, and suspicious activities as directed.