Security Guard - Full time - ADESA Franklin

Carvana•Franklin, OH

22h•Onsite

About The Position

The Security Guard executes facility security and inventory-control processes to protect ADESA team members, customers, and assets. The role serves as a customer-facing representative at the facility gates, assists customers, vendors, and transporters, uses ADESA technology, and supports vehicle-location research when needed. This hourly role reports to the Operations Manager or another designated manager, and may involve various shifts and weekends.

Requirements

1–2 years of experience in a customer service environment.
Strong attention to detail and communication skills.
Ability to relate well with others and establish strong working relationships.
Ability to handle conflict situations positively.
Ability to accurately enter data on a handheld device or computer.
Strong customer service skills.
Ability to organize, plan, and execute multiple tasks in a fast-paced work environment.
High school diploma or GED preferred.
Ability to work in all weather conditions.
Computer data-entry skills.
Regular and predictable attendance.
Must be at least 18 years of age and have a valid driver’s license that meets the requirements.
Ability to safely drive a variety of makes, models, and sizes of vehicles.
Ability to stand for extended periods.
Ability to read, write, speak, and understand English.
Must pass a complete background check.
This role is not eligible for visa sponsorship.

Responsibilities

Secure all gates and buildings and patrol the premises.
Sound alarms and notify authorities in case of emergency.
Verify that only authorized individuals enter the property.
Provide facility directions to customers, vendors, and transporters.
Check gate passes to ensure vehicles are authorized to leave the property.
Check departing vehicles to guard against theft of company property.
Greet customers at the gate and provide prompt, courteous service.
Resolve customer complaints in a friendly manner and de-escalate difficult situations while collaborating with partners.
Watch for and report irregularities such as fire hazards, leaking water pipes, and unsecured doors.
Account for and identify keys, codes, and other safety or security information.
Maintain a current list of emergency and management telephone numbers.
Maintain equipment and facilities in good operating condition, including handheld devices and printers, and notify management of breakdowns and maintenance needs.
Maintain a professional appearance and orderly work environment.
Practice and promote teamwork, set a positive example in attitude and performance, and communicate with auction team members and leaders.
Perform other duties assigned by the designated manager.