Security Guard - Dispatch Specialist

GardaWorld•Newport News, VA

2d•Onsite

About The Position

GardaWorld Security Services is hiring a GSOC Dispatch Specialist for its Security Operations Center in Newport News, Virginia. The position is accountable for the effective and efficient flow of information from the SOC and Control Rooms to Corporate Security Management. The SOC operates 24/7 and uses monitoring, intelligence, and technology systems to provide visibility across the enterprise, analyze activity, and deliver prioritized security incidents to the Security Operations Team. The role involves monitoring alarms and CCTV, handling calls and radio communications, evaluating information, and dispatching or routing it to the appropriate units. The selectee must be able to work various shifts, including weekends and holidays. The posted schedule is third shift, 8:00 p.m. to 8:00 a.m., with days that vary. The work environment is an office, with minimal to no expected exposure to extreme temperatures. The primary activity is working at a computer and using telephone and radio equipment while seated. Physical effort is limited and may include some standing, bending, stretching, and reaching. Employment is contingent on successful completion of a background check and drug screening after an offer is extended.

Requirements

High school diploma or equivalent.
Active DCJS License.
Successfully complete a pre-offer assessment demonstrating multitasking, advanced decision-making, active listening, effective communication, call management and etiquette, sentence clarity and spelling, rapid situation assessment using the 5 Ws, verbal and reading comprehension, problem-solving, memory recall, interpersonal skills, and attention to detail.
Demonstrated analytical and critical-thinking skills and ability to prepare reports.
Ability to use logic and reasoning to reach conclusions and approach problem-solving.
Competency with advanced computer systems and proficiency with Microsoft Office applications.
Ability to communicate effectively with IT and Security Systems professionals.
Demonstrated ability to operate radio and telephone equipment and/or console monitors.
Ability to adapt in a dynamic work environment and potentially work under pressure.
Effective oral and written communication, planning and organizing, problem-solving, active listening, and situation assessment skills.
Ability to synthesize facts, concepts, and principles; identify critical issues quickly and accurately; compile, sort, interpret, research, investigate, and compile information; mediate conflict tactfully and diplomatically; and write clearly and accurately.
Ability to multitask, set and achieve goals, think logically and linearly, and attend to detail.
Must be able to submit to drug screening to the extent permissible by law.

Nice To Haves

Associate degree or higher in Criminal Justice, Communications, or a related field.
Professional training and/or education in customer service, dispatch operations, security, or emergency services.
Documented experience and competency with security software systems, including access control/ID systems (ProWatch is a plus), alarm-receiving automation software (Onyx Works is a plus), incident management and computer-assisted dispatch software, CCTV/video management systems (MaxPro is a plus), or mass notification systems (Everbridge is a plus).
Experience in a modern 911 call center, central station alarm monitoring and dispatch operation, technical security control room, or similar environment.
Ability to learn through classroom and on-the-job training.

Responsibilities

Monitor alarms.
Monitor CCTV and conduct camera surveys.
Answer phones and operate an IP-based telephone system.
Dispatch via radio using multichannel communications.
Log radio and call activity.
Support operations by routing call information to the appropriate units.
Ensure timely and effective responses to incidents, alarms, notifications, calls, and other SOC-related activities.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
Process and evaluate information from available sources and follow appropriate communication and dispatch procedures.
Coordinate with SOC staff to provide documentation supporting uniformed guard force activity, such as officer dispatch and incident reporting.
Perform other duties as assigned.