Security Guard - Dispatch Specialist

GardaWorld•Newport News, VA

4d•Onsite

About The Position

GardaWorld Security Services is hiring a GSOC Dispatch Specialist for its Security Operations Center (SOC) in Newport News, Virginia. The position is highly visible and accountable for the effective flow of information between the SOC and Control Rooms and Corporate Security Management. The SOC operates 24/7, monitoring enterprise activity and using information from multiple systems and technology databases to identify and prioritize actionable security incidents. The selected candidate must be available to work varying shifts, including weekends and holidays; the listed schedule is a varying-days third shift from 8:00 p.m. to 8:00 a.m. The specialist monitors alarms and CCTV, handles calls, dispatches radio communications, logs activity, routes information to appropriate units, and supports timely responses to security incidents and other activity. The role also coordinates with SOC staff on documentation supporting uniformed guard force activities. The work takes place in an office environment and primarily involves using a computer, telephone, and radio while seated, with limited standing, bending, stretching, and reaching.

Requirements

High school diploma or equivalent.
Active DCJS License.
Successfully complete a pre-offer assessment covering multitasking, decision-making, active listening, communication, call management and etiquette, sentence clarity and spelling, quickly assessing situations using the 5Ws, verbal and reading comprehension, problem solving, memory recall, interpersonal skills, and attention to detail.
Demonstrated analytical and critical-thinking skills and ability to prepare reports.
Ability to use logic and reasoning to reach conclusions and solve problems.
Demonstrated competency with advanced computer systems and proficiency with Microsoft Office applications.
Ability to communicate effectively with IT and Security Systems professionals.
Demonstrated ability to operate radio and telephone equipment and/or console monitors.
Ability to adapt in a dynamic work environment, including potentially working under pressure.
Effective oral and written communication, planning and organizing, problem solving, active listening, and situation assessment skills.
Ability to synthesize facts, concepts, and principles; identify critical issues quickly and accurately; compile, sort, interpret, research, investigate, and document information; and mediate conflict with tact and diplomacy.
Ability to multitask, set and achieve goals, think logically and linearly, attend to detail, and choose among alternatives.
Must be able to submit to drug screening to the extent permissible by law.
Employment is contingent on successfully completing a background check and drug screening after an offer is extended.

Nice To Haves

Associate degree or higher in Criminal Justice, Communications, or a related field.
Professional training and/or education in customer service, dispatch operations, security, or emergency services.
Documented experience and competency with security software systems, such as access control/ID systems (ProWatch preferred), alarm receiving automation software (Onyx Works preferred), incident management and computer-assisted dispatch software, CCTV/video management systems (MaxPro preferred), or mass notification systems (Everbridge preferred).
Experience in a modern 911 call center, central station alarm monitoring and dispatch operation, technical security control room, or similar environment.
Ability to learn through classroom and on-the-job training.

Responsibilities

Monitor alarms and CCTV and conduct camera surveys.
Answer phones and operate an IP-based telephone system.
Dispatch radio communications using multi-channel systems; log radio and call activity.
Route operational call information to the appropriate units for handling.
Ensure timely and effective responses to incidents, alarms, notifications, calls, and other SOC-related activities.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and security field personnel by telephone, automated alarm monitoring, and radio systems.
Process and evaluate information from available sources and use appropriate communication and dispatch procedures.
Coordinate with SOC staff to provide documentation supporting uniformed guard force activity, including officer dispatch and incident reporting.
Perform other duties as assigned.