Security Dispatch
About The Position
This role involves answering general park information calls, disseminating important park and emergency information, monitoring alarm and radio systems, and responding to various priority calls including First Aid. The position requires maintaining confidentiality, coordinating with management, and performing other assigned duties. Success in this role requires a high school diploma or equivalent, being at least 18 years old, experience in security or emergency dispatch, a valid driver's license, and the ability to complete CPR training. Candidates must possess excellent communication skills, be able to multitask in a fast-paced environment, work indoors for extended periods, sit for long durations, and be available for varying shifts including nights, weekends, and holidays. One year of administrative or related experience is preferred.
Requirements
- High school diploma or equivalent
- At least 18 years old
- Experience in Security and/or Emergency Dispatch environment
- Valid state driver’s license
- Able to complete provided CPR training/certification
- Excellent written and verbal communications skills
- Able to multi-task and adapt to changes in a fast paced work environment
- Able to work indoors with or without A/C for entire shift
- Able to sit for long periods of time
- Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays hours
Nice To Haves
- 1 year administrative or related experience preferred
- Possession of a valid state driver’s license preferred
Responsibilities
- Answer incoming phone calls concerning general park information, regarding employees, contractors & guests
- Disseminate park & emergency information to appropriate employees
- Monitor emergency alarm systems park-wide
- Monitor multiple radio frequencies and disseminate information via 2-way radios, voice, digital pagers and telephones
- Assist and respond to various priority calls, including First Aid and to properly identify emergency situations and disseminate proper emergency procedures
- Maintain confidentiality and professionalism at all times
- Coordinate with Security Management Team to ensure guest services and quality goals are achieved to include administrative support
- Perform other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
