Security Floor Manager
About The Position
The Security Floor Manager assists the Director of Security and Security Manager in managing security operations and ensuring the safety of guests, employees, and company assets inside the facility and on its grounds. This manager leads team members and directs daily operations, exercising independent judgment in staffing, scheduling, performance management, and policy enforcement. The role represents management and focuses primarily on supervisory and decision-making responsibilities, with significant input into hiring, discipline, and other employment actions. The position requires the ability to obtain the appropriate license under applicable statutes and regulations. It also requires five years of related security experience, with three years of casino security experience preferred. Candidates must meet one of the listed education or supervisory/management experience pathways, demonstrate working knowledge of state gaming regulations for casino operations, and hold a valid driver’s license with a clean driving record. The job involves regular talking, hearing, standing, walking, sitting, and use of hands, with occasional reaching, climbing or balancing, and bending or similar movements. It requires lifting or maneuvering at least 15 pounds and prolonged sitting during the shift. The work environment is typically moderately noisy, with louder conditions on the property and in some back-of-house areas. Employees must interact professionally with internal and external guests and work varying schedules to reflect business needs. The stated pay range is $71,853–$91,460.
Requirements
- Must be at least 18 years old and able to obtain the appropriate license pursuant to applicable statutes, rules, and regulations.
- Associate’s Degree in Criminal Justice or a closely related field, or two years of experience in a Security Supervisor position or equivalent, or two years of management experience in the hiring position’s department.
- Five years of related work experience in a security setting.
- Demonstrated working knowledge of state gaming regulations pertaining to casino operations.
- Valid driver’s license and a clean driving record.
- Ability to perform the job responsibilities satisfactorily, with reasonable accommodations where applicable.
- Fluency in English.
- Ability to read, analyze, and interpret policy and procedure manuals and related documents; respond to common inquiries; write detailed instructions and correspondence; and present information effectively in one-on-one and small-group settings.
- Ability to compute complex mathematical calculations and apply probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations.
- Ability to decipher reports and maintain reports upon request, with strong decision-making and problem-solving skills.
- Ability to work well under pressure and deadlines.
- Ability to work varying schedules to reflect the business needs of the property.
Nice To Haves
- Three years of related experience in a casino security setting.
Responsibilities
- Supervise, lead, and direct Security Team Leads and Security Officers, ensuring compliance with gaming regulations, internal controls, and company and department policies and procedures.
- Assist with oversight of company-wide key controls throughout the property.
- Conduct daily roll calls and training to communicate security status, updates, and actual or potential problems using established protocols.
- Supervise subordinate security professionals, including hiring, training, assigning work, evaluating performance, and administering disciplinary actions.
- Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
- Evaluate shift schedules and adjust them as needed to accommodate property operations and departmental needs.
- Detain persons for probable cause for the purpose of notifying the proper authorities.
- Ensure the integrity of gambling, count room, and cash handling procedures.
- Prepare, maintain, and submit essential paperwork and reports.
- Conduct property inspection tours.
- Attend Fire Safety and NYS Guard Instructor courses.
- Report gaming violations and violations of internal controls, company policies, departmental policies, and procedures.
- Transport employees and guests via company vehicle as necessary.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
