Floor Manager

Westgate Resorts•Las Vegas, NV

12d•Onsite

About The Position

The Housekeeping Floor Manager plans, organizes, and develops daily operations for assigned floors or areas in accordance with applicable federal, state, and local standards and guidelines. The role ensures a high standard of guest care and oversees housekeeping operations, team performance, room inspections, supplies, equipment, safety, and cleanliness. The manager works with department leadership and other departments to support timely room cleaning and guest requests, and may perform other duties as assigned.

Requirements

At least 2 years of combined experience in environmental services, housekeeping, internal or public area maintenance, or related hotel departments.
Ability to train, coach, and discipline employees.
Ability to exercise judgment and implement control over team member performance.
Working knowledge of rooms management systems, including AS400, LMS, and Outlook.
Independent judgment and sound decision-making skills.
Ability to interact effectively with management, team members, and guests at all levels.
Ability to access and input information using a moderately complex computer system.
Ability to remain calm and alert during emergencies or periods of heavy hotel activity and serve as a role model.
Ability to respond to guest inquiries clearly and positively, answer questions, offer assistance, and provide accurate information.
Ability to communicate effectively in English to complete schedules, forecasts, disciplinary matters, and inventories and to communicate with other departments.
Basic mathematical skills for budgets, forecasts, and inventories.
Knowledge of cleaning chemicals and procedures for maintaining property features such as brass, marble, and chandeliers.
Ability to organize and prioritize work and meet deadlines.
Knowledge of housekeeping operations, including staffing levels, service equipment, and guest relations.
Working knowledge of accepted sanitation standards.
Knowledge of labor law.
Ability to maintain attendance in accordance with standards and a neat, clean, well-groomed appearance.

Nice To Haves

At least 1 year of supervisory experience preferred.
GED or high school diploma preferred.
College degree preferred.
Bilingual ability preferred.

Responsibilities

Oversee and coordinate Housekeeping operations across assigned areas.
Support the Executive Housekeeping Manager in addressing performance issues and policy violations in accordance with department and company policies; schedule and listen to Step One discussions and team member concerns or feedback.
Supervise team members and ensure rooms, work areas, service areas, and guest areas are cleaned and maintained to standards.
Uphold company and department policies and procedures, including standards for cleanliness, service, safety, and conduct.
Maintain the integrity of the room inspection program for Guest Room Attendants and management.
Promote a positive and empowering work environment through consistent example, teamwork, feedback, mutual respect, and team member engagement.
Conduct pre-shift meetings and communicate regularly with team members during shifts.
Work with leadership to support appropriate staffing and timely room cleaning; assign rooms to Guest Room Attendants on designated floors when an administrator or scheduler is absent.
Conduct quality and safety inspections of rooms, staircases, hallways, and service areas.
Maintain records and submit HotSOS work orders for needed repairs; coordinate repair or replacement of used or damaged equipment and ensure proper equipment maintenance.
Maintain confidentiality of department affairs.
Maintain supplies and inventory on assigned floors, monitor supply issuance, and manage product usage in accordance with the budget.
Fulfill requests from the Front Desk and executive leadership; inspect VIP rooms and ensure special housekeeping requests are met before arrival and during guests’ stays.
Instruct team members in the use of cleaning products in accordance with OSHA chemical Right to Know standards.
Complete and submit the required number of room and floor inspections to the Assistant Director or Director.
Call in or enter the status of rooms and work orders, including carpets to be shampooed; follow proper guest-room entry and cleaning procedures and ensure room status is accurately updated in LMS.
Ensure team members clock in and out in accordance with company policy; overtime must be pre-approved by leadership and is based on hotel occupancy or activity.
Complete daily worksheets accurately and promptly, and verify the quality of team members’ work.
Ensure lost and found items are turned in to Security and that master keys, two-way radios, and other devices are accounted for and working at the end of each shift.
Comply with department attendance, uniform, and appearance standards.
Perform other duties and responsibilities as assigned or directed.