Floor Manager

Westgate Resorts•Las Vegas, NV

12d•$58,500•Onsite

About The Position

The Housekeeping Floor Manager plans, organizes, and develops daily operations for assigned floors or areas, following applicable federal, state, and local standards while maintaining high-quality guest care. The role oversees housekeeping operations, team performance, cleanliness and safety standards, room inspections, inventory, equipment, and coordination with other departments. The manager works with housekeeping leadership on scheduling and performance matters, communicates with team members throughout shifts, and addresses guest and operational requests. This position is at Westgate Las Vegas Resort & Casino.

Requirements

At least 2 years of combined experience in environmental services, housekeeping, internal or public-area maintenance, or related hotel departments.
Ability to train, coach, and discipline employees, exercise judgment, and implement controls over team member performance.
Working knowledge of room management systems, including AS400, LMS, and Outlook.
Independent judgment and sound decision-making skills.
Ability to interact effectively with management, team members, and guests at all levels.
Ability to access and input information using a moderately complex computer system.
Ability to remain calm and alert during emergencies or heavy hotel activity and serve as a role model.
Ability to respond to guest inquiries in a positive, clear manner, answer questions, and provide accurate information and assistance.
Ability to communicate effectively in English to complete schedules, forecasts, disciplinary documentation, and inventory tasks and communicate with other departments.
Basic mathematical skills for budgets, forecasts, and inventories.
Knowledge of cleaning chemicals and procedures for maintaining property finishes and fixtures.
Ability to organize and prioritize work and meet deadlines.
Knowledge of housekeeping operations, appropriate staffing levels, service equipment, guest relations, and accepted sanitation standards.
Knowledge of labor law.
Ability to maintain attendance in accordance with standards.
Ability to maintain a neat, clean, and well-groomed appearance.

Nice To Haves

At least 1 year of supervisory experience.
GED or high school diploma.
College degree.
Bilingual ability.

Responsibilities

Oversee and coordinate housekeeping operations across assigned areas.
Support the Executive Housekeeping Manager with performance follow-up and disciplinary processes in accordance with department and company policies.
Schedule and listen to Step ones, concerns, and feedback from team members.
Supervise assigned-floor team members and ensure rooms, work areas, service areas, and guest areas are cleaned and maintained to standards.
Uphold company and department policies and procedures for cleanliness, service, safety, and conduct.
Maintain the integrity of the room inspection program for Guest Room Attendants and management.
Promote a positive and empowering work environment through consistent example and daily work habits.
Encourage teamwork, performance feedback, mutual respect, and team member satisfaction.
Conduct pre-shift meetings and communicate regularly with team members during shifts.
Work with leadership to support appropriate team scheduling and timely room cleaning; assign rooms to Guest Room Attendants when needed.
Conduct quality and safety inspections of rooms, staircases, hallways, and service areas.
Maintain records and submit HotSOS work orders for needed repairs.
Ensure equipment is maintained and coordinate repair or replacement of damaged or used equipment.
Maintain confidentiality of department affairs.
Manage housekeeping supplies and inventory on assigned floors, monitor issuance, and oversee product usage in accordance with the budget.
Respond to requests from the Front Desk and other sources; inspect VIP rooms and ensure special housekeeping requests are met before arrival and during guests’ stays.
Instruct team members in cleaning-product use in accordance with OSHA chemical Right to Know standards.
Complete and submit the required number of room and floor inspections to the Assistant Director or Director.
Call in or enter room and work-order status, including carpets requiring shampooing.
Follow proper guest-room entry and cleaning procedures and ensure room status is accurately updated in LMS.
Ensure team members follow company clock-in and clock-out policies; obtain leadership pre-approval for any overtime.
Complete daily worksheets accurately and promptly, and verify team members’ work quality.
Ensure team members turn lost-and-found items in to Security.
Account for master keys, two-way radios, and other devices and ensure they are in working order at shift end.
Comply with department attendance, uniform, and appearance standards.
Perform other duties and responsibilities as assigned.