Floor Manager

NFM • The Colony, TX

5d

About The Position

The Floor Manager observes, coaches, and supports sales staff. The role focuses on ensuring adequate staffing and helping sales staff proactively solve problems, while providing constructive feedback to support their growth. The position also contributes to customer service, sales performance, division goals, expense control, and turnover management.

Requirements

• Bachelor’s degree in Business or a related field.
• At least 1 year of supervisory or leadership experience, such as experience as a shadow trainer or leader in a volunteer organization.
• At least 3 years of sales experience; retail sales experience is preferred.
• Excellent communication, customer service, and interpersonal skills.
• Excellent negotiation skills.
• Decision-making, problem-solving, and time-management skills.
• Professional appearance, positive attitude, sense of urgency, desire to grow, team-player approach, and caring demeanor.
• Ability to work night, weekend, and/or early morning hours based on business needs.
• Successful completion of pre-employment screening, including a criminal background check.

Nice To Haves

• Retail sales experience.
• Experience as an NFM shadow trainer.
• Product knowledge.
• PC experience and proficiency with Microsoft Office.

Responsibilities

• Ensure adequate staffing and monitor customer traffic, sales staff attendance, and staff breaks and meals.
• Assist sales staff with closing difficult sales and providing pricing.
• Support sales staff growth and development by scheduling training and leading by example.
• Check in regularly with staff, communicate expectations, and provide continual feedback.
• Hold staff accountable and share responsibility for achieving division measures.
• Meet goals and control expenses and turnover.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager