Floor Manager

H&M Group • Atlanta, GA

11d • $24 - $26

About The Position

As a Floor Manager, you will lead a team and help create excellent, personal customer experiences while maintaining a welcoming and inspiring store environment. You will focus on service and operational excellence, bring the brand to life on the shop floor, and support sales and presentation performance. The position is full-time, with a contract of 32–40 hours per week. Compensation is $23.54–$26.48. This is a local contract, and applicants must have the legal right to work in the United States. Candidates are asked to submit a CV in English as soon as possible.

Requirements

• Previous retail experience and good knowledge of store operations and standards; fashion retail experience is preferred.
• A customer-focused approach and ability to lead by example in delivering great service.
• Genuine interest in the products and enthusiasm for sharing that interest with customers.
• Openness to feedback and active interest in personal and professional development.
• Clear, confident, and empathetic communication with customers and team members, including providing direction and constructive feedback.
• Adaptability and responsiveness to changing priorities and customer requests.
• Availability to work varied hours, including evenings, weekends, and holidays.
• Understanding of key retail KPIs and how to use them to drive performance.
• Legal right to work in the United States.

Nice To Haves

• Previous experience in a fashion environment.

Responsibilities

• Deliver high-level customer service through styling advice, product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure effective onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador and provide customers with the best possible experience.
• Step into the Store Manager role when required to ensure continuity in leadership and performance.

Benefits

• 25% staff discount across H&M Group brands, in-store and online.
• H&M Incentive Program (HIP).
• Dental and vision plans.
• 401(k).
• Paid time off, including the employee’s birthday.
• Health Savings Account (HSA).
• Life and disability protection.
• Employee Assistance Program.
• Commuter benefits.
• Pet insurance.
• Development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed