Day Shift Security Dispatcher - Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

18d

About The Position

The Security Dispatcher receives emergency and non-emergency calls, dispatches personnel and equipment, and provides pre-arrival instructions to callers. The position coordinates communications and requests involving other law enforcement and firefighting agencies; enters, updates, and retrieves information in computer systems; tests, inspects, and operates communications and other equipment; and prepares and maintains reports, statistics, and records. Other duties may be assigned. The role requires a professional, guest-focused approach and support for a fun environment, positive community influence, and company-sponsored events. The dispatcher must follow established standards for behavior and appearance and may need access to secure areas and sensitive patron or investigation information. The position works in a smoking environment with usually moderate noise. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be 21 years of age or older.
One-year certificate from a college or technical school, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment for guests.
Proficient in spoken and written English, including the ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to perform basic arithmetic, including operations with two-digit numbers and multiplication and division with 10s and 100s, and to apply these operations to American money and weight, volume, and distance measurements.
Knowledge of database, spreadsheet, and word-processing software.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Flexible to work various shifts, weekends, and holidays.
Ability to push, pull, or lift up to 25 pounds; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to ascend and descend stairs, maintain equilibrium for an extended period, stand and walk, and frequently sit.
Must be able to obtain and maintain licenses from the Indiana Gaming Commission and Indiana Horse Racing Commission and possess and maintain a valid Indiana driver's license.
Ability to work in a smoking environment and access general and secure or sensitive gaming-facility and back-of-house areas, with periodic access to patron and investigation information.

Responsibilities

Coordinate emergency calls and relay daily information and assistance requests involving other law enforcement and firefighting agencies.
Enter, update, and retrieve information in computer systems relating to radio traffic, lost and found, stolen property, and other information.
Test, inspect, and operate radio, telephone, computer, and other equipment as needed.
Prepare, review, and maintain reports, statistics, and records.
Provide pre-arrival instructions to callers and dispatch personnel and equipment.
Maintain a professional work environment with management and staff.
Foster a fun environment and be gracious to guests and co-workers.
Promote a positive influence in the community and participate in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure behavior and appearance comply with established standards.