Security Dispatcher 3rd Shift (West Palm Beach Regional Office)

St. Moritz Security Services•Palm Beach, FL

About The Position

St. Moritz Security Services, Inc. is hiring a Security Dispatcher for its West Palm Beach Regional Office in Palm Beach Gardens, Florida. This full-time position works the third shift and pays $18.95 per hour. The role provides security dispatch services at assigned locations, with an emphasis on observing, reporting, and following site post orders and company policies. Depending on the assignment, duties may also include foot, vehicle, golf cart, or bicycle patrols; customer service; loss prevention; lobby or visitor reception; and other safety and security functions. The dispatcher monitors and reports activity, identifies threats and hazards, documents incidents and daily activities, contacts appropriate personnel, and responds to emergencies. The position requires reliable attendance, professional conduct, participation in required training, and compliance with company and site procedures. The role reports to Jorge Fandino.

Requirements

High school diploma or equivalent.
Current Florida D License and any state-required registration, permit, or license; required credentials must be maintained and carried while on duty.
Successful completion of a background investigation and, where required, a post-offer/pre-employment drug and alcohol test; additional client screening may apply.
Ability to write effective, concise, legible reports.
Customer-service orientation and ability to interact professionally and courteously with people at all levels, including de-escalating situations before they become hostile or unsafe.
Ability to take initiative, prioritize competing assignments, and manage deadlines.
Professional demeanor, clear communication, and sound independent judgment and discretion.
Reliable transportation or access to public transportation to arrive at work on time.
If assigned to operate a vehicle, golf cart, or bicycle: ability to do so safely; a current state driver’s license and clean driving record may be required.

Nice To Haves

Current or prior military experience, or college education in the security field.
One to three years of professional-level work experience preferred.
Experience in security, law enforcement, military service, or customer service.
Experience in scheduling, operations, or another function of the security industry.

Responsibilities

Provide security dispatch services at assigned locations, with a focus on observing and reporting.
Execute security services according to the Post Order Manual, applicable policies and procedures, and management direction.
Conduct walking patrols and, when assigned, vehicular, golf cart, or bicycle patrols.
Identify and report security threats, unsafe conditions, hazards, suspicious activity, and emergency situations.
Perform site-specific duties, which may include customer service, loss prevention, lobby or visitor reception, elevator security, or loading dock security.
Write detailed, accurate, and legible incident reports, noting unusual activity and how issues were resolved; maintain daily activity reports.
Contact site supervision, field management, or other appropriate individuals as directed or as needed.
Know and follow site-specific policies and procedures, including appropriate emergency response activities.
Respond to incidents in accordance with post orders and the company’s Use of Force Policy; complete reports and notify appropriate parties promptly.
Follow company procedures and meet attendance, grooming, and customer service standards.
Participate in required company and site orientation and training programs.
Conduct security, customer service, or support functions as directed by a supervisor or requested by the client.