Case Manager - West Palm Beach
About The Position
Quadrant Health Group, through Seaside Wellness of Palm Beach, is seeking a Behavioral Health Case Manager in Palm Beach Shores, Florida. The role provides comprehensive case management to individuals with mental health and/or substance use disorders and supports them in achieving personal and therapeutic goals. The Case Manager assists residents throughout treatment, from admission through discharge, proactively monitors barriers to treatment and recovery, contributes information to treatment planning through groups and individual assessments, orients residents to program rules and daily routines, and helps create individualized treatment plans. The position coordinates behavioral health services, connects clients with community resources, advocates for clients, provides crisis support, maintains documentation, and collaborates with clinical and operational teams. It also involves communicating with residents’ families, supporting treatment-related coordination and financial matters, and working with Admissions and Billing to address account balances while maintaining a client-centered approach. The role reports directly to the Clinical Director.
Requirements
- Bachelor’s degree in social work, psychology, counseling, or a related field; a master’s degree is preferred.
- At least 3 years of experience in behavioral health case management.
- Current and valid Florida driver’s license.
- Experience working with diverse populations.
- Proficiency with electronic health record (EHR) systems.
- Current CPR and First Aid certification.
- Successful completion of pre-employment requirements, including criminal background clearance, Level 2 background check, and drug testing, before employment.
- Knowledge of mental health and substance use disorders and treatment modalities.
- Strong understanding of community resources and social service systems.
- Working knowledge of applicable state and accreditation requirements, including DHCS substance use disorder requirements, JCAHO, and regulatory agencies.
- Knowledge of the 12-step recovery model, including AA, CA, NA, and Al-Anon.
- Understanding of professional ethics, appropriate boundaries, and patient confidentiality.
- Basic knowledge of referrals within and outside the organization.
- Clear communication skills with clients, staff, peers, supervisors, and resources.
- Strong clinical and assessment skills.
- Strong organizational and time-management skills.
- Computer technology skills appropriate to the role and written and verbal communication skills commensurate with the position.
- Attunement to a mind-body-spirit clinical protocol.
Nice To Haves
- Master’s degree in social work, psychology, counseling, or a related field.
Responsibilities
- Conduct comprehensive assessments to identify client needs and develop individualized care plans.
- Coordinate and monitor behavioral health services, including therapy, medication management, and support groups.
- Connect clients with community resources, including housing, food assistance, employment services, and transportation.
- Develop comprehensive treatment plans with client input and participation in treatment-planning meetings and processes.
- Advocate for clients’ rights and needs with healthcare providers, social service agencies, and other organizations.
- Provide crisis intervention and support as needed.
- Maintain accurate and timely documentation of client interactions and progress.
- Collaborate with therapists, psychiatrists, and other interdisciplinary healthcare professionals.
- Contact residents’ family members to arrange appointments or provide information about residents’ status and progress.
- Monitor client progress and adjust care plans as needed.
- Participate in team meetings and training sessions.
- Maintain compliance with applicable regulations and ethical standards.
- Build positive relationships with clients and families, providing ongoing communication and support throughout treatment.
- Serve as a point of contact for families regarding treatment-related needs, financial responsibilities, and service coordination.
- Collaborate with Admissions and Billing to attempt to resolve client account balances using a supportive, client-centered approach.
- Support residents throughout treatment from admission to discharge, proactively monitoring barriers to treatment and recovery.
- Contribute practical information to treatment planning through groups and individual assessments.
- Orient residents to program rules, expectations, intent, and the daily treatment schedule.
- Assist clients in creating individualized treatment plans outlining goals and treatment objectives.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off, sick time, and holidays.
- Opportunities for professional development and growth.
- Supportive and collaborative work environment.
- Opportunity to make a meaningful impact on clients’ lives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
