Security Dispatch Supervisor

Four Winds Casinos•South Bend, IN

10d

About The Position

Responsible for the effective functioning of the Security Dispatch Centers in accordance with established policies, procedures, and controls. Maintains close, continuous surveillance of assigned non-gaming areas and the entire property to protect life and property at the casino. The position assists in the direct supervision of Security Dispatcher 2 staff and may serve as a backup dispatcher on the assigned shift. It requires a Level 2 Gaming License.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Computer literacy in Microsoft Excel, Access, Word, Outlook, or related software, as well as current dispatch software packages.
Strong communication and typing skills.
Ability to multitask while responsibly using surveillance, computer, radio, and emergency equipment simultaneously.
Excellent observational and communication skills.
Ability to keep personal and sensitive information confidential.
Ability to read, analyze, and interpret policies, procedures, maintenance instructions, and related documents; write effective reports and memos; respond to employee and guest inquiries; and communicate effectively one-on-one and in small and large groups.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and interpret graph data.
Ability to apply common-sense reasoning to a variety of situations.
Must possess a Level 2 Gaming License.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Supervise the daily activities of the Security Dispatch 2 team, ensuring tasks and incidents are handled efficiently and effectively.
Monitor team performance and provide regular feedback, guidance, and coaching.
Maintain adequate staffing by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining employees as needed.
Maintain accurate, complete, and current security documentation, including incident reports, logs, and records.
Ensure security personnel receive the training, resources, and support necessary to perform their duties.
Act as a backup Security Dispatcher 2 on the assigned shift and assume dispatcher duties when necessary.
Respond to security incidents and ensure appropriate actions are taken to protect guests, employees, and property.
Coordinate with other departments, law enforcement, and regulatory agencies regarding security issues.
Direct security reports and information to appropriate areas while maintaining confidentiality and following established protocols.
Assign Security Officers to details and respond to personnel requests from other departments and outside agencies as needed.
Notify the Shift Manager, Assistant Shift Manager, or Floor Supervisor of pertinent conditions as needed and directed.
Promote positive guest and employee relations through prompt, courteous, and efficient service.
Facilitate information flow throughout the property by attending scheduled departmental meetings.
Maintain accurate and thorough departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses to investigate security-related incidents.
Maintain knowledge of department policies and procedures, the Emergency Action Plan, the Crisis Communication Plan, and applicable local law enforcement and emergency medical services procedures.
Recommend improvements to policies, procedures, or the facility.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, open communication, and conflict resolution among employees.
Support employee retention through training and development, explaining the reasons for procedures in advance.