Security Dispatch Supervisor

Four Winds Casinos Career Site•South Bend, IN

8d•Onsite

About The Position

The Security Dispatch Supervisor is responsible for the effective functioning of the Security Dispatch Centers in accordance with established policies, procedures, and controls. The position maintains close, continuous surveillance of assigned non-gaming areas and the property to protect life and property at the casino. The supervisor oversees Security Dispatcher 2 staff and may serve as a backup dispatcher on the assigned shift. The role responds to security incidents, coordinates with other departments and outside agencies, ensures security documentation is accurate and confidential, and supports the training and development of security personnel. The supervisor also promotes positive guest and employee relations and helps maintain a respectful, communicative, and supportive departmental atmosphere.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Computer literacy in Microsoft Excel, Access, Word, Outlook, or related software, as well as current dispatch software packages.
Strong communication and typing skills.
Ability to multitask while simultaneously using surveillance, computer, radio, and emergency equipment responsibly.
Excellent observational and communication skills.
Ability to maintain the confidentiality of personal and sensitive information.
Must possess a Level 2 Gaming License.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Ability to communicate effectively one-on-one and in small- and large-group situations.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret graph data.
Ability to apply common-sense reasoning to a variety of situations.
Ability to perform the physical demands of the role, including regularly talking or hearing, standing, walking, sitting, and using hands to handle objects, tools, or controls; occasional reaching, climbing, balancing, stooping, kneeling, crouching, or crawling is also required.
Vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Supervise the daily activities of the Security Dispatch 2 team, ensuring tasks and incidents are handled efficiently and effectively.
Monitor team performance and provide regular feedback, guidance, and coaching.
Maintain adequate staffing by interviewing, selecting, training, scheduling, evaluating, promoting, and disciplining employees as needed.
Maintain accurate, complete, and up-to-date security documentation, including incident reports, logs, and records.
Ensure security personnel receive the training, resources, and support needed to perform their duties.
Act as a backup to Security Dispatcher 2 on the assigned shift and assume their duties when necessary.
Respond to security incidents and ensure appropriate actions are taken to protect guests, employees, and property.
Coordinate with other departments, law enforcement, and regulatory agencies on security-related issues.
Direct security reports and information to appropriate areas while maintaining confidentiality and following established protocols.
Assign Security Officers to details and respond to personnel requests from other departments and outside agencies as needed.
Notify the Shift Manager, Assistant Shift Manager, or Floor Supervisor of pertinent conditions as needed and as directed.
Promote positive guest and employee relations through prompt, courteous, and efficient service.
Attend regularly scheduled departmental meetings to facilitate the flow of information throughout the property.
Maintain accurate and thorough departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses while investigating security-related incidents.
Maintain knowledge of department policies and procedures, the Emergency Action Plan, the Crisis Communication Plan, and applicable operating procedures of local law enforcement and emergency medical services.
Suggest and recommend improvements to policies, procedures, or the facility as appropriate.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.
Encourage employees to share ideas, discuss concerns, and resolve conflicts; support retention through employee training and development.
Explain the reasons for procedures and actions in advance.