Security Dispatch Officer - PT

THUNDER VALLEY CASINO•Lincoln, CA

3d•Onsite

About The Position

The Security Dispatch Officer communicates by radio, in writing, by phone, and through the Security Department’s tracking software, relaying information to the Shift Manager or Assistant Shift Manager. The role ensures daily duties, shift schedules, and incoming service requests are completed promptly and in accordance with company standards, policies, and procedures. The position supports Thunder Valley Casino Resort’s “Winning Attitude” culture and AAA Four Diamond service standards. It requires maintaining familiarity with property areas, recording shift activities and incidents, responding to suspicious or unusual situations as directed, and keeping relief and incoming Shift Management informed. The officer must maintain confidentiality, work collaboratively, communicate professionally, and operate company vehicles responsibly. Work is typically conducted in an office environment but may also take place inside or outside the casino, where conditions can be hot, cold, noisy, and include exposure to secondhand smoke. The role involves frequent contact with Team Members and Guests and may require standing, walking, lifting, reaching, pushing, pulling, and grasping.

Requirements

High school education or equivalent is preferred.
Ability to communicate effectively with Guests, Team Members, and Management in writing and verbally.
Knowledge of emergency procedures, including fires, medical emergencies, and criminal activity.
Ability to multitask and balance multiple priorities simultaneously.
Ability to remain organized and calm, make sound decisions, and perform effectively under stress while remaining professional and courteous.
Knowledge of, or ability to learn, security 10-codes and the phonetic alphabet.
Valid California driver’s license.
Must be at least 21 years of age.
Must be able to obtain a UAIC Tribal Gaming License.
Must meet the stated physical requirements, including sitting for prolonged periods; running, climbing stairs, standing, and walking for the duration of a shift; subduing persons; lifting or dragging an unconscious person during an evacuation; lifting up to 50 pounds with or without assistance; and accessing property areas that may involve kneeling, crouching, bending, grasping, and reaching.
Must have normal or corrected vision, color vision, the ability to distinguish letters, numbers, and symbols, and acute senses of smell and sound.
Must be able to communicate using a two-way radio and telephone and operate job-related equipment with manual dexterity.
Must possess proper safety training for the use of chemicals.

Nice To Haves

Previous work experience in security or guest services.
Previous experience using security tracking software.

Responsibilities

Promote the company’s “Winning Attitude” culture and demonstrate AAA Four Diamond service standards.
Maintain familiarity with public areas, Team Member service areas, and company grounds.
Maintain daily logs of shift activities, including Lost & Found and dispatch logs.
Report and take action on suspicious or unusual situations as directed by Security Management.
Document incidents as directed by Security Management and maintain working knowledge of security incident reports.
Communicate and accurately document information in the Security Department’s tracking software and other formats.
Maintain integrity and confidentiality, support fellow Team Members, and contribute to a positive work atmosphere.
Operate company vehicles responsibly and comply with driving regulations and laws while remaining alert to road hazards.
Understand the security services provided to Guests and Team Members, and apply company policies, procedures, regulations, and applicable laws.
Keep Security Dispatch relief and incoming Shift Management informed of relevant information.
Complete daily duties, follow the shift schedule, and respond to incoming service requests in a timely manner.