Security Coordinator

Wiley Global Technology • Hoboken, NJ

2d • Onsite

About The Position

The Security Coordinator is Wiley’s primary onsite resource for physical security and crisis readiness at its Hoboken headquarters. This individual contributor role owns daily site security activities and supports access control, security technology, incident follow-up, and coordination with Wiley’s contracted security integrator. The Coordinator also supports the Crisis Management Operations Center (CMOC) and may assist with crisis management efforts affecting other Wiley locations. The role independently handles established processes and routine incidents, helps improve procedures, coordinates work across teams, and escalates significant incidents, policy exceptions, safety matters, and changes to security standards to Global Physical Security leadership.

The Coordinator works onsite in Hoboken five days per week, Monday through Friday, during the established schedule, and responds to site emergencies as needed. The position includes standing or walking for extended periods, using stairs, bending, reaching, and lifting up to 25 pounds, with or without reasonable accommodation.

Requirements

• 4–6 years of experience in corporate security, law enforcement, the military, or a related field, with responsibilities spanning access control, incident response, and stakeholder support.
• Working knowledge of access control, video surveillance, incident management, and emergency procedures.
• Ability to assess information from multiple sources, document findings accurately, prioritize competing needs, and recognize when immediate escalation is required.
• Strong written and verbal communication skills, sound judgment, discretion, and composure under pressure.
• Ability to coordinate effectively with colleagues, building management, vendors, and emergency responders.
• Ability to work onsite in Hoboken five days per week, Monday through Friday, during the established schedule, and respond to site emergencies as needed.
• Ability to stand or walk for extended periods, use stairs, bend, reach, and lift up to 25 pounds, with or without reasonable accommodation.

Nice To Haves

• Bachelor’s degree.
• 6–10 years of experience in corporate security, law enforcement, the military, or a related field.
• Experience with C CURE 9000, Victor, Crisis24 Horizon, or comparable platforms.
• Experience supporting crisis response, emergency drills, access audits, security integrator coordination, or investigations.
• Relevant security or emergency management training or certifications, such as ASIS CPP or PSP, FEMA emergency management courses, or CPR/First Aid/AED certification.

Responsibilities

• Review and fulfill physical access requests for colleagues, contractors, and vendors, including badge issuance, clearance changes, and deactivation in C CURE 9000.
• Serve as the primary Hoboken contact for badge and access questions, resolving requests and escalating exceptions.
• Support onboarding and departures by issuing, recovering, and securely destroying badges, and verifying access removal when required.
• Conduct periodic access reviews and badge audits; investigate expired credentials, unusual clearances, inactive cardholders, and other discrepancies.
• Maintain accurate badge records and inventory, track requests and turnaround times, and coordinate supply replenishment.
• Assist with access requests, credential fulfillment, and data reviews for other Wiley locations as assigned.
• Inspect Wiley-occupied floors daily, identify security and safety concerns, and document corrective actions through resolution or escalation.
• Coordinate with building security and internal teams regarding visitor access, property removal passes, onsite events, and non-routine access needs.
• Check cameras, alarms, access control devices, locks, and door hardware; conduct initial troubleshooting and arrange repairs.
• Support security planning and onsite coordination for executive visits, Board of Director meetings, and conference center events requiring additional attention.
• Provide practical recommendations on site-specific vulnerabilities, recurring access issues, and procedural improvements.
• Use C CURE 9000 and Victor to review access activity, assess alarms, retrieve video, troubleshoot routine issues, and support authorized system inquiries and investigations.
• Use Crisis24 Horizon and other approved tools to review alerts relevant to Wiley colleagues, facilities, and operations.
• Document system faults, support requests, and corrective actions in designated tracking systems, and troubleshoot with vendors as needed.
• Assist with testing system changes, badge printers, cameras, access control equipment, and emergency notification tools; report defects and verify repairs.
• Maintain accurate Hoboken site information, system records, and operating instructions for Global Physical Security and CMOC.
• Identify recurring faults or data quality issues and work with CMOC, IT, and the security integrator to support resolution.
• Serve as the primary onsite contact for the contracted security integrator during service calls, preventive maintenance, system testing, and approved installations.
• Coordinate preventive maintenance schedules for security systems and equipment, track completion, and resolve identified issues with security integrators.
• Document equipment issues, provide relevant site and system information, and coordinate access to affected areas.
• Monitor onsite vendor work against approved scope, communicate progress and delays, and escalate proposed scope changes or unexpected costs for approval.
• Test repaired or installed equipment with the integrator, document results, and follow up on unresolved issues.
• Coordinate with building management, IT, and Wiley teams when security work affects shared infrastructure or site operations.
• Maintain a record of open service issues and help verify completed work addresses the original problem.
• Serve as the onsite security contact for Hoboken incidents, coordinating with building management, emergency responders, CMOC, and Wiley stakeholders.
• Review alerts and available information about events that may affect Wiley colleagues or operations; assess potential impacts, verify key facts, and escalate significant developments under established procedures.
• Provide situation updates and support incident documentation, colleague accountability, welfare checks, and approved emergency communications.
• Assist with evacuations, shelter-in-place events, severe weather responses, medical emergencies, and other Hoboken office disruptions.
• Support CMOC, Regional Crisis Managers, and Global Physical Security during incidents affecting other Wiley locations when requested, including gathering and verifying information, contacting local stakeholders, preparing updates, and tracking actions.
• Lead and oversee Hoboken’s Fire Warden, Fire Evacuation, and Medical Teams, coordinating training, emergency preparedness, drill readiness, and follow-up actions.
• Identify site vulnerabilities, recurring incidents, and access or occupancy trends that may inform security assessments and crisis preparedness.
• Document and follow up on routine security incidents, gathering access records, video, statements, and other relevant information as directed.
• Conduct preliminary reviews of minor incidents, establish timelines, and identify matters requiring escalation to Global Physical Security leadership, HR, Legal, or law enforcement.
• Handle incident information discreetly, restrict access to those with a business need, and preserve records in accordance with Wiley procedures.
• Prepare concise incident summaries with findings, outstanding questions, recommended next steps, and assigned follow-up actions.
• Provide regular updates on access requests, audits, incidents, equipment issues, vendor work, emergency preparedness, and outstanding actions.
• Prepare operational data and summaries to help Global Physical Security identify trends and measure service performance.
• Provide colleagues and designated site contacts with practical guidance on badge procedures, visitor access, incident reporting, and emergency processes.
• Keep local procedures current and share lessons learned with CMOC and other Global Physical Security colleagues.
• Support approved Global Physical Security projects and initiatives as assigned.

Benefits

• Meeting-free Friday afternoons to allow more time for focused work and professional development.
• Employee programs that foster community, learning, and growth.
• Comprehensive benefits package.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed