Security - Concierge - 39819

Harvard•Boston, MA

About The Position

Harvard Protection Services is hiring a Security - Concierge to provide professional, customer-focused security and life safety services for people and property. The role combines concierge services with maintaining a visible security presence, monitoring the facility, enforcing applicable policies, and responding to emergencies and incidents. Duties may differ depending on the customer location assigned.

Requirements

High school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Strong interpersonal communication skills.
Neat and professional appearance.
Ability to write routine correspondence, including log entries and incident reports.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Provide concierge services and assist customers, employees, visitors, and guests while maintaining a professional demeanor.
Maintain a visible presence in the assigned facility or building and monitor the environment for suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic, including customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally, and answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn facility or building policies and procedures and enforce them within the limits of the position.
Perform required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure property removal is authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems.
Prepare reports on accidents, incidents, and suspicious activities as directed.