Security - Concierge - 39816

Harvard•Boston, MA

About The Position

Harvard Protection Services is hiring a Security - Concierge to provide professional, customer-focused security and life-safety services for people and property. The role includes concierge services, maintaining a visible presence, monitoring the facility for suspicious or unsafe activity, assisting customers and visitors, controlling access, and following facility procedures and emergency plans. Duties may vary depending on the customer location assigned.

Requirements

Minimum high school diploma, GED, or equivalent.
Reliable means of communication and transportation.
Strong interpersonal communication skills.
Neat and professional appearance.

Nice To Haves

Previous contract security, law enforcement, military, or customer service experience.

Responsibilities

Provide concierge services and maintain a professional demeanor while assisting customers, employees, visitors, and guests.
Maintain a visible presence in the assigned facility or building.
Monitor the environment and detect suspicious or unsafe activity.
Become familiar with incoming and outgoing traffic and the customers, tenants, visitors, and guests.
Greet customers, visitors, staff, tenants, and guests professionally.
Answer phones professionally.
Permit authorized persons to enter the property and monitor entrances and exits.
Learn and enforce facility or building policies and procedures within the limits of the position.
Conduct required patrols of designated areas on foot or in a vehicle.
Observe departing personnel to protect against theft of company property and ensure removals are authorized under customer requirements.
Follow established emergency action plans and procedures.
Monitor alarms and systems.
Prepare reports on accidents, incidents, and suspicious activities as directed.