Security Awareness Content Specialist Summer Internship (Hybrid)

KnowBe4 • Clearwater, FL

5d • Hybrid

About The Position

The Security Awareness Content Specialist Intern contributes to KnowBe4’s content team by helping evaluate and improve its library of training modules. The intern reviews current courseware, identifies gaps through competitive and market analysis, and turns findings into actionable insights. The role also assists with drafting customer learning plans and creating presentations that showcase new content.

This is a paid, 12-week hybrid internship for candidates in the greater Tampa Bay area. The intern is expected to work in the Clearwater, Florida office three days a week, Tuesday through Thursday. The program runs from May 24, 2027, through August 13, 2027. Interns receive company training, onboarding, professional development workshops, opportunities to attend Ask Me Anything sessions with the CEO and senior executives, and team-building activities and social events. Interns are responsible for relocation and lodging costs, if applicable.

Requirements

• Currently pursuing a bachelor's degree in Organizational Development, Instructional Design, Marketing, Business, or a related field.
• Excellent written and verbal communication skills, including communication over the phone.
• Experience developing and updating documentation.
• Experience advising clients on learning plans.
• Experience with project management software.
• Experience with Gmail and Google Docs.
• Experience with Microsoft Office, including Word and Excel.
• Experience using web browsers such as Chrome and Internet Explorer.
• Strong time-management and organizational skills.

Nice To Haves

• Experience with translations.

Responsibilities

• Review new content each month and update recommended training content documentation for international clients.
• Analyze gaps in current content offerings in relation to market needs and competitors.
• Assist with creating and formatting presentations that showcase new content to internal teams or in customer demonstrations.
• Review quarterly customer feedback about content topics and quality, including requests for new topics, and communicate findings to publishers to help inform roadmaps.
• Stay informed about regional compliance law updates, cultural expectations for content globally, and translations available to customers.
• Take an active role in creating and supporting diverse, equitable, and inclusive content.
• Contribute to the continual improvement of processes, quality, and efficiency.

Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.
• Company training, onboarding, and professional development workshops.
• Ask Me Anything sessions with the CEO and senior executives.
• Team-building activities and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern