Security Associate - 2nd Shift

Carvana•Chesterfield, VA

6d•Onsite

About The Position

The Security Associate is an hourly, boots-on-the-ground member of Carvana’s Safe & Secure team, responsible for helping protect associates, customers, vehicles, and the facility. The role combines gate operations, security monitoring, vehicle tracking, safety inspections, emergency response, and site upkeep in changing weather conditions. Associates interact with employees, vendors, and visitors, coordinate with Inspection Center and Logistics teams, and provide accurate information to Safe & Secure leadership. The position reports to a Safe & Secure Functional Lead or Manager. The stated schedule is Fri–Sun 7 PM–3:30 PM and Mon and Thurs 5 PM–1:30 AM; open availability is highly preferred. The position is paid hourly at $19. Carvana describes the facility as a 24/7 operation, with gates manned at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Demonstrated sound decision-making in a complex, fast-moving environment.
Ability to build strong working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict positively and productively.
Must be able to read, write, speak, and understand English.
Must be at least 18 years of age.
Must be able to lift up to 60 pounds independently; most lifting is from knee to shoulder height, with other lifting from various levels.
Must be able to carry and transport up to 60 pounds up to 20 feet.
Must be able to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Must be able to work in conditions that may be cold, hot, noisy, or wet and may include fumes or odors from vehicle maintenance.
Requires excellent visual acuity and manual dexterity.
Requires frequent driving and computer data entry.
Must adhere to regular and predictable attendance.
Must pass a complete background check; hiring is contingent on the check.
This role is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.
Open availability is highly preferred.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly and calmly, listen actively, and build productive relationships with people on site.
Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
De-escalate conflicts and work constructively with partners.
Operate the gate using the Safe & Secure App (SAS App) and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movement through Inspection Center entrance and exit gates.
Respond to emergencies using required training and established emergency protocols; use first aid, CPR, and AED certification when needed.
Maintain site operations in different weather conditions, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safe practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support vehicle accountability and operational flow.
Walk to restricted or hard-to-access areas of the lot.
Research vehicle locations and prepare accurate, detailed reports for leadership.
Meet key performance measures related to unit loss rate, Safe & Secure App execution, inventory control and accuracy, tracking, and safety incident performance.
Maintain regular and predictable attendance and follow required site procedures.