Security Operation Center Associate - 2nd Shift

Carvana•Tempe, AZ

3d•Onsite

About The Position

The Security Operation Center Associate is an hourly, hands-on role on Carvana’s Safe & Secure team, responsible for helping protect associates, customers, vehicles, and site operations. The associate serves as a point of contact at facility gates and works across the site to monitor security, support operational flow, identify hazards, and respond to incidents. The role reports to a Safe & Secure Functional Lead or Manager. The position includes monitoring live cameras and reviewing footage and intrusion alerts through the Unified Security Platform; enforcing entry and exit procedures using the Safe & Secure App and RFID technology; documenting vehicle movements; and scanning vehicles with mobile rover technology or handheld devices. Associates also perform safety audits, support site readiness in varied weather, conduct vehicle-location research, and provide accurate reports to leadership. The position requires completing extensive walking and working in outdoor and facility environments that may be cold, hot, noisy, wet, or have fumes or odors. The position is full-time and hourly, with listed second-shift schedules of 12:00 p.m.–8:30 p.m. Thursday–Monday or Sunday–Thursday. Open availability is highly preferred. The facility operates 24/7, and gates must be manned at all times.

Requirements

1–2 years of experience in a customer service environment.
Strong verbal and written communication skills.
Solid decision-making in a complex, fast-moving environment.
Ability to build working relationships and connect with people quickly.
Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
Ability to handle conflict in a positive, productive way.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Excellent visual acuity and manual dexterity.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective equipment.
Ability to drive frequently and perform computer data entry.
Must adhere to regular and predictable attendance.
Must pass a complete background check.
This role is not eligible for visa sponsorship.

Nice To Haves

Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
Previous experience supporting an OSHA or safety team program.
Experience with crisis prevention and/or response plans.
Open availability for the listed schedules.

Responsibilities

Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
Communicate clearly and calmly, listen actively, and de-escalate conflict productively.
Monitor live cameras, review footage, and investigate intrusion alerts using the Unified Security Platform.
Operate the gate using the Safe & Secure App and RFID technology, enforcing ingress and egress procedures.
Manage and document vehicle movements through Inspection Center entrance and exit gates.
Obtain first aid, CPR, and AED training and certification, and use those skills when needed.
Know and follow emergency protocols and respond decisively to emergencies.
Help keep the site operational in varied weather, including snow removal and summer heat-safety protocols.
Identify environmental hazards, conduct safety audits, and reinforce safety practices.
Scan vehicles using mobile rover technology and manual handheld scanners to support inventory accuracy and operational flow.
Walk to restricted or hard-to-access areas of the lot.
Research vehicle locations and provide detailed reports to leadership.
Maintain regular and predictable attendance.