Security Operation Center Associate - 2nd Shift
About The Position
The Security Operation Center Associate is an hourly, boots-on-the-ground role on Carvana’s Safe & Secure team, responsible for protecting associates, customers, vehicles, and site operations. The associate serves as a point of contact at the gates and works across the site, including the vehicle lot and restricted or hard-to-access areas. The role reports to a Safe & Secure Functional Lead or Manager. The associate monitors cameras and intrusion alerts, manages gate access and vehicle movement, scans and tracks vehicles, and conducts safety audits. The position also involves responding to emergencies, de-escalating conflicts, maintaining site readiness in changing weather, and providing accurate research and reports to leadership. The schedule options listed are 12:00 p.m.–8:30 p.m. Thursday–Monday or Sunday–Thursday; open availability is highly preferred.
Requirements
- 1–2 years of experience in a customer service environment.
- Strong verbal and written communication skills.
- A track record of sound decision-making in a complex, fast-moving environment.
- Ability to build strong working relationships and connect with people quickly.
- Ability to organize, plan, and execute multiple tasks in a fast-paced setting.
- Ability to handle conflict in a positive, productive way.
- Must be able to read, write, speak, and understand English.
- Must be at least 18 years old.
- Must be able to lift up to 60 pounds independently and carry and transport up to 60 pounds up to 20 feet.
- Must be able to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in conditions that may be cold, hot, noisy, wet, or affected by vehicle-maintenance fumes or odors.
- Requires excellent visual acuity and manual dexterity.
- Requires use of safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments or equipment.
- Requires frequent driving and computer data entry.
- Must adhere to regular and predictable attendance.
Nice To Haves
- Familiarity with CCTV, RFID, card access, or other Safe & Secure technology.
- Previous experience supporting an OSHA or safety team program.
- Experience with crisis prevention and/or response plans.
Responsibilities
- Provide service-first interactions and represent Carvana at the gate for associates, vendors, and visitors.
- Communicate clearly, listen actively, and work effectively with site partners.
- Use the Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts.
- De-escalate conflicts and work collaboratively with partners.
- Operate the Safe & Secure App and RFID technology to enforce ingress and egress procedures.
- Manage and document vehicle movement through Inspection Center entrance and exit gates.
- Maintain first aid, CPR, and AED certifications and use them when needed.
- Follow emergency protocols and respond decisively to emergencies.
- Support site operations in all weather, including snow removal and summer heat-safety protocols.
- Identify environmental hazards, conduct safety audits, and reinforce safe practices.
- Scan vehicles using mobile rover technology and manual handheld scanners to support accurate inventory tracking.
- Walk the site, including restricted or hard-to-access areas.
- Research vehicle locations and provide accurate, detailed reports to leadership.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with company match.
- Student loan support.
- Vehicle discounts.
- Pet benefits.
- Wellness program.
- Opportunities to grow skills and share knowledge across the organization.
- Promote-from-within culture and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
